Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

April 11, 2019

Great app - easy to use and awesome customer service. It's got a great customisable design and interface. Would recommend.

Aceology
Australia
10 months using the app
June 29, 2017

Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!

Seven 50
United States
10 months using the app
November 2, 2021

I am happy with this app.
It is easy to use, easy to understand. And help desk is really top notch :)

Wodal
Estonia
10 months using the app
TIDIO LLC replied November 3, 2021

Thank you so much for the 5 stars! We are glad that you find Tidio easy to use and understand :)

October 30, 2019

App works great and has great support. We love the app and has helped our business tremendously. Highly recommend!!

Diabetic Supplies Express
United States
10 months using the app
TIDIO LLC replied November 13, 2019

Amazing review, thank you so much!

November 3, 2016

Awesome app, very impressed!! You get a lot in the free version. (Though you cannot set up automatic messages, set specific hours, or require any email/name/info before beginning the chat-for these you need the paid version). Many different options to personalize colors and design of chat as well as customize welcome and offline messages. I chatted with them as I set it up with any questions I had, and they were super helpful. It has a very clean and sleek look on both desktop and mobile. My mobile app was super simple to install as well. Great app!

Zerototwo
United States
10 months using the app
July 28, 2021

Great app and good customer service! I have been using tidio for years now and I have always found myself very well

Ecom24H
Italy
10 months using the app
TIDIO LLC replied July 29, 2021

Thank you so much for your review! :)

October 15, 2021

Jakub helped me when I had a problem. Very good app and assistance. Fast response when you have any doubt.

Producto SOLIDO
Spain
10 months using the app
TIDIO LLC replied October 15, 2021

Thank you for the 5 stars, I will forward your kind words to Jakub :)

June 14, 2021

Having used this app for a couple of months, I can say that this app is SUPER helpful to my store. Not only is the app great, but the Tidio team of developers is also super friendly and helpful. Highly recommend it for anyone who wants more engagement in their stores.

Bright Home Living
United States
10 months using the app
TIDIO LLC replied June 15, 2021

Thank you so much for the kind words and 5 stars! :)

Edited October 18, 2018

Amazing app and great live support! this app makes your website damn good! love it! highly recommend it!!!!!!

Auto Case
United States
10 months using the app
May 5, 2016

Best live chat out there by far, super easy to integrate!
Handles multiples operators like a charm, still on the trial mode but will definitely be opting in once our trial expires.

Talk to us live: www.kabibottle.com

Kabi Bottle
Australia
10 months using the app