Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Great App, Have been using it for about 4 months, I love the way that I can see my customers on my website in Real Time, and can watch the customer journey from page to page. The live chat feature is simple and has really helped me convert visitors to customers, especially when they have a quick question about a product or shipping, and they need an immediate answer. The only thing I can suggest is that when you get an offline message, there should be a feature that allows you to reply from within the Tidio Chat area, rather than have to go to your email client. Other than that Great App
Great feature set, even on the free plan. Intuitive and functional. They offer some pre-configured chatbot options, which is nice, and their support has been terrific.
Thank you so much! We are proud to be a part of your business :)
The best chat app out there. They've made so many improvements over the past year. Def the #1
cool
Muy agradables si tienes dudas muy atentos y muy simple de utilizar me ha gustado mucho yo la recomiendo bastante para vuestra tienda
¡Muchas gracias por tu revisión!
Thank you very much for your kind review! :)
Awesome! Does everything it said!
The app works amazingly when you are logged on to the desktop version. For some reason, I still miss messages from customers when I try to access it from my phone. The 5-stars is for the excellent customer service from the Tidio team! If I have a question, they are there immediately to answer it. My rep even taught me a few tricks that would generally help me when testing out my site. I appreciate them greatly!
Best Chat App, fast and easy support.
The chat service is fantastic and the support even better! Great service, congratulations! I surely recommend!
Thank you so much for your review!
I love tihs app a lot, I can answer my customers questions even when I am doing the groceries hehe