Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

April 8, 2019

This app will play a vital role in customer acquisition and service. The UI has a slight learning curve. Fortunately, Tidio's customer service is top notch. Shout out to Rafal from Poland! Thanks for all the help!

Bidwell Lighting
United States
5 months using the app
Edited October 1, 2016

Awesome functionality. Currently on Nicemodernmenswear.com
My favorite part is downloading the PC "app" and getting a notification every time a new visitor comes to the store!

Nice Modern Menswear
United States
5 months using the app
March 15, 2019

They are very fast for response. They answered all my questions very quickly. The application is very easy to install and use.

Barchello.de
Germany
5 months using the app
TIDIO LLC replied March 21, 2019

Awesome, thank you!

September 26, 2020

I'm enjoy to use this app and it's very powerful. Although no one has talked to me yet. I hope it is useful to me and I will upgrade my package if necessary.Thank you.

shebeautee
United Kingdom
5 months using the app
TIDIO LLC replied September 28, 2020

Thank you so much for the 5 stars! :)

September 23, 2019

This app is super. Great functionality, its so handy to have the app on my phone so i can always get back to customers right away - and the web version is super detailed. The support team are amazing too! The one thing I would really love is to be able to personalize the chat bubble - but this is not a huge issue and I would 100% recommend this app to anyone

Flax & Beets
Ireland
5 months using the app
TIDIO LLC replied October 21, 2019

Thank you!

April 11, 2018

We've been using Tidio for few months and I have to tell you... This is a "must have app". A lot of cool features and an excellent support team. I had an issue during the upgrade process (my fault) and they were fast to respond and solve my problem.

Innoseal
United States
5 months using the app
June 25, 2019

Had a problem with the app. Its 12:18am right now. Many other people don't reply at this time they show up their hours available only. Martin actually took time & Help me Understand why the app wasn't showing up on my site and a problem with messenger. Not only that compare to other apps. I love people can send me a message from my site & I'll get an actual text notification alerting me not only that I can contact them from my phone using I guess the tidio app without having to log in. This make it super convenient. Give this app a try you won't regret it. I try others apps and this been the best one for me.

Emileo's World
United States
5 months using the app
TIDIO LLC replied June 25, 2019

Thank you for amazing review! And cheers from Martin from our team. :)

Edited August 29, 2016

I really love this product, been using it for over 12 months and it's excellent!!
The support is instant and they are willing to mould the Live Chat to suit any website.

Tidio chat works on all my platforms, Wix, shopify and my mobile app.

There mobile and PC apps are great too.

Standardtoolstore
South Africa
5 months using the app
August 12, 2021

The app is user-friendly and easy to integrate. allows to stay connected with visitors, and answer questions which can help with conversion rates. plus amazing customer support. Ian and Jakub have been super helpful with setup. highly recommend!

THE KOZY PLACE
United States
5 months using the app
TIDIO LLC replied August 13, 2021

Thank you for the review! I will be happy to forward your kind words to Jakub :)

June 7, 2021

Funciona muy bien, especialmente las notificaciones, especialmente útil al utilizar en el móvil, es igual de practico en el Pc

Quick Control
Chile
5 months using the app
TIDIO LLC replied June 8, 2021

Thank you so much for the 5 stars and kind words :)