Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

August 10, 2022

The chatbot saves us A BUNCH of time. We have cut our customer support load in half. Also the integration to see order status and delivery information is amazing.

Weedshop.dk
Denmark
5 months using the app
TIDIO LLC replied August 10, 2022

Thank you so much for the lovely review. We are glad to hear that our chatbots are helping you out!

December 3, 2021

Amazing app. Great costumer service and the chatbots are just increddibile. HIghly recommencded to use them and not only the chat.

סטארט הום קניות באינטרנט
Israel
5 months using the app
TIDIO LLC replied December 3, 2021

Thank you so much for such a great review! Great support and useful features are what we are known for :)

June 24, 2021

Wish I found this app sooner! Sales have increased & overall customer experience has improved. Been a great add on to our online store.

BABY STAR™
South Africa
5 months using the app
October 13, 2020

This is my first time. I think it is a good app that can use easily and help to connect most of the options and as a pro package owner, I hope to find how useful this to me. {lease help me to improve and make the best online shopping website.

Facestora
United States
5 months using the app
TIDIO LLC replied October 16, 2020

Thank you so much for the review! :)

September 11, 2019

Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.

Pool Best Buy
Thailand
5 months using the app
TIDIO LLC replied September 16, 2019

Perfect, thank you so much.

September 18, 2021

totally necessary..ran without bots for 15 days and our sales tanked..bots are more important than operators.GO GO SKYNET!!

Code-Kart
India
5 months using the app
TIDIO LLC replied September 19, 2021

Thank you for the perfect rating!

August 24, 2021

This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio

Elixir Shots
United States
5 months using the app
TIDIO LLC replied August 24, 2021

Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)

August 16, 2016

Amazing support! Easy, fast, no headache, and works perfectly. Exactly what i needed!

Pefije
United Arab Emirates
5 months using the app
January 28, 2021

Une application indispensable pour chaque site, vraiment top !! la plus value qu'elle apporte est non négligeable

EmilyClarence
France
5 months using the app
TIDIO LLC replied February 1, 2021

Thank you so much! :)

December 8, 2021

The support team is patient and useful. The support team is patient and useful. The support team is patient and useful. The support team is patient and useful.

Kylenia Jewelry
United States
5 months using the app
TIDIO LLC replied December 11, 2021

Thank you so much for your review! We really appreciate it