Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They value its easy setup and customization, with features like live chat and AI chatbots that enhance customer communication. The seamless Shopify integration, responsive support team, and comprehensive free plan are also appreciated. Merchants note the app's effectiveness in boosting sales and conversions, improving customer service, and supporting multilingual businesses. The ability to distribute coupon codes is seen as a valuable tool for increasing conversion rates.

July 14, 2019

Love it! I had given up finding a nice chat at an affordable cost for our website. But then I found Tidio! It works great, is beautiful, and is full of great features! I say give it a try. You won't be disappointed.

Coffeeine
United States
5 months using the app
TIDIO LLC replied July 26, 2019

Thank you for your kind words! :)

August 13, 2021

amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help

Roll On Jade
France
5 months using the app
TIDIO LLC replied August 13, 2021

Thank you so much for such a positive review! We will make sure to let Maciek know about this :)

September 14, 2020

TIDIO helps to communicate with our clients better and faster. The good thing is - it's really easy to use. Thanks!

Atwins
Lithuania
5 months using the app
TIDIO LLC replied September 14, 2020

Thank you so much for the kind words and 5stars :)

September 1, 2021

This is a great app that provides a bunch of features for our store, we are very happy with it. Thanks!

Noble Barista
United States
5 months using the app
TIDIO LLC replied September 1, 2021

Thank you for the 5 stars :)

December 28, 2022

I’m new to this and needed some help and Mike was super-helpful, clear and friendly. Definitely recommend this app for what it does and the amazing customer service!

Candles in the Country
Canada
5 months using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind words :) We're so happy to know that you like both our app and support. Mike is a great team member! Chris

December 4, 2017

5 Stars! This app is Great and its working so well! Highly recommend this app!
Check it out in action here!
https://silverlots.com

Silverlots
Hong Kong SAR
5 months using the app
September 5, 2017

Extremly good looking chat, nice support - I am very happy with this and has already seen an increase in customers contacting me!

Sovvackert Se
Sweden
5 months using the app
February 13, 2023

Very satisfied with the app. Works super well, customizable and impeccable customer service. I love it!

Sherpa Canada
Canada
5 months using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.

June 16, 2022

The customer service is very quick. Texted a representative in the chat box on their website, and they had someone fixing my issue right away. It was resolved in about two minutes .

Vegan's Pantry
United States
5 months using the app
TIDIO LLC replied June 21, 2022

Hi! Thank you for the lovely feedback, we try our best to help our customers when we can :) Should you come across any other issues, just let us know.

March 26, 2018

Amazing chat with Martin it help me a lot.

Thegnobilis
France
5 months using the app