Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

March 4, 2023

awesome services. Its good to see that there is Tidio who will help your website running smoothly with their services

Lemmonheadmusic
Philippines
4 months using the app
TIDIO LLC replied April 6, 2023

Thank you kindly for your kind words and feedback!

June 2, 2016

I'm super excited to use this chat app. When I was setting it up I pinged the help desk and they were very helpful and fast to respond to help me sort through the app. I've downloaded the desktop app as well and am really looking forward to helping my customers more efficiently!

Feather Baby
United States
4 months using the app
July 22, 2015

Good app and customer service—responded to my feedback! :) Thanks!

For Elyse
United States
4 months using the app
March 26, 2018

Amazing chat with Martin it help me a lot.

Thegnobilis
France
4 months using the app
September 28, 2021

Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.

Devoteewear
Canada
4 months using the app
TIDIO LLC replied October 3, 2021

Thank you so much for your kind words! We know how hard it is to start a business, so helping with that is one of our priorities. Enjoy your Tidio!

April 14, 2016

Great App... Tried out the Trial Version ... and now I'm a monthly Subscriber.

No Brainer Sales
Malaysia
4 months using the app
January 13, 2023

Great Customer Service from Agent Dominika! Fast and helpful response that helped me resolve my issue.

Valentinespalace
United States
4 months using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you so much for taking the time and writing a kind review :) Dominika is one of the best! Chris

January 10, 2018

This app is dope! SO EASY and tons of clean features. I was going to go with one of the known companies but this app come up fast in the Shopify search with 5 stars so I thought why not and I am really glad I did. Reminds me not to always shop brand names :)

Wearelatech
United States
4 months using the app
May 30, 2021

Excelente servicio y aplicacion para trabajar con clientes, espero este sea el comienzo de una relacion laboral de exito. muy contento de verdad con la App

Electro Exclusive
Portugal
4 months using the app
TIDIO LLC replied May 31, 2021

Thank you for the kind words, and for being our client! :)

September 20, 2021

I made extra 500 usd with tdio this week. Thank you for the amazing app. I will be using for a long time

Girisimdi
United Kingdom
4 months using the app
TIDIO LLC replied September 21, 2021

It's great that you were able to profit from Tidio so quickly! We all hope that it is just a beginning and there are more sales coming :)