Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

June 13, 2018

Awesome app that works perfectly. Absolutely love it!

The Bircher Bar
Australia
5 months using the app
June 19, 2021

I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers.
You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar.
Good luck!

CAPRON ARTS
United States
5 months using the app
TIDIO LLC replied June 21, 2021

Hi, I’m really sorry to hear that you’re not satisfied with our pricing. Tidio has a feature that would ask your visitors for their email address, which is entirely free forever. Our support team will reach out to you with a step-by-step solution. Olek - Head of Customer Experience.

December 10, 2021

Tidio is a wonderful app, but it just doesn't support my needs. Tidio has a wide range of intriguing features that would certainly come in handy (e.g. Chatbots, Email Marketing, and even Messenger Integration), but the one crucial feature it's missing for me is Whatsapp integration. Whatsapp is a widely used messaging platform in my country for users and businesses alike - so it's ashame that I'm not able to bring all of Tidio's perks to the one messaging platform I need the most. Regardless, I'm looking forward to a time when Tidio finally incorporates Whatsapp, but for now other apps would best suit my business.

LaptopBrokers
United Arab Emirates
5 months using the app
TIDIO LLC replied December 10, 2021

Thank you for your review and your feedback! We are actually trying to implement the Whatsapp integration into our product. We understand that this platform is crucial for most businesses, and that is why we are working hard to add it as soon as possible. Hopefully, once that feature is added, we will be able to win you back and turn that 3 into a 5 :) Once again thank you and have a nice weekend!

April 8, 2019

This app will play a vital role in customer acquisition and service. The UI has a slight learning curve. Fortunately, Tidio's customer service is top notch. Shout out to Rafal from Poland! Thanks for all the help!

Bidwell Lighting
United States
5 months using the app
June 11, 2021

Great app! Works really well for my purpose (giving my customers a better experience). I like that it gives you a lot of options.

OCKRSTORE
Netherlands
5 months using the app
TIDIO LLC replied June 11, 2021

This is exactly what we were going for when creating Tidio, thank you for the kind words :)

March 20, 2021

I'm not saying this company is a scam company but surely operates like one. Let me explain. They will first offer 30 days for free as long as you dont go over 1000 chatbots , everything was going OK and my Google analytics didn't show an increase in traffic. But after a month once they have your custom they then send message to say I used up my 1000 Chatbot messages when I only probably spoke to 5 people that month. They offered that I should buy the $18 a month which gives me 3000 chatbots which I subscribed to but guess what after few weeks I get a message saying I ran out of chatbots, I couldn't believe it as again probably spoke to about 5 people the following month. Now before the month comes to an end only 2 weeks to my 30 days I get messages saying I ran out of chatbots and i need to further upgrade but the more money I spent with them the less interaction I had with my customers. I would really not recommend this company they are only there to swindle you. Please go for other options. They have no care whatsoever so as long as they have get the most money out of you.

Fuchusi
United Kingdom
5 months using the app
TIDIO LLC replied March 21, 2021

I'm really sorry to see your review, and I understand why you felt that way - although - Tidio is certainly not a scam company. We are currently working on a different method of calculating the quota in the chatbot that greets new visitors to make sure that it meets our users' expectations. Please note that the chatbot you mentioned was firing every time a new visitor came to your website. This means using the quota quickly for websites with high traffic and is not related to how many conversations you'd started. Again, I'm really sorry; I have reached out to you via email to help you rebuild your chatbot.
Olek

Edited October 1, 2016

Awesome functionality. Currently on Nicemodernmenswear.com
My favorite part is downloading the PC "app" and getting a notification every time a new visitor comes to the store!

Nice Modern Menswear
United States
5 months using the app
September 26, 2020

I'm enjoy to use this app and it's very powerful. Although no one has talked to me yet. I hope it is useful to me and I will upgrade my package if necessary.Thank you.

shebeautee
United Kingdom
5 months using the app
TIDIO LLC replied September 28, 2020

Thank you so much for the 5 stars! :)

August 18, 2023

Great little addition to our business. Very easy to setup. The customer support is pretty awesome. Easy to use interface and setup. No complaints over here,

[ SMZK ]
Australia
5 months using the app
TIDIO LLC replied September 7, 2023

Thank you for sharing a review of your recent experience. Our support team is committed to providing high-quality customer service, and we’re thrilled to hear that we are doing a good job!

Edited May 26, 2019

I am having a great experience so far. The bot is saving me time and doing a great job capturing leads and assisting my visitors.

Loja Lua Feliz 🌜
Brazil
5 months using the app
TIDIO LLC replied May 26, 2019

That's awesome! Great job with the bot. And thank you for the review. :)