Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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We used this app to allow our customers to check their orders without having to leave our website. I can emphatically say this is a great app to have, it is very detailed, and you are able to track the exact whereabouts of the packages at any given moment. Additionally, they have a fantastic customer service team, they follow up at all levels, and they were able to resolve our initial issue in less than 24 hours.
Amazing app, plus there is a free plan available, which is super cool for starters. Customer support is on top - Alan was helping me with my endless issues and lots of questions for an hour or so haha!
I'll start off by saying that I think the tracking page could be better looking. It's not bad, but it isn't as polished as I'd like. Aside from that, the app is a tracking power tool that I wouldn't want to be without. We can track orders straight from the order page. Tracktor connects with the Orderly emails templates - so customers get a nice-looking shipping confirmation with the Tracktor page linked to it. All in all, this is the app to go with, if you're looking for a very solid tool for tracking. And their support is helpful too.
Looking great so far, but I need more time to test it. Great costumer service also! I'm replacing Aftership and Order Lookup.
By far the best Shopify App service received. From the time I installed the app, to set up the code, and testing, they were consistently responding, solving my queries within a day. The app works perfectly on my website catcurio.com and its definitely worth going for a higher plan!!! Thanks a lot!
Tracktor makes it possible for our customers to track their orders without having to write to us. It's integrated very well with Shopify, and setting it up is a breeze. The 5 Stars are not for the product alone, but the Superb Customer Support from the ShopPad team.
Just started using this app and so far it's working great. Looks good. The support is quick and helpful.
Hi every body, i test this apps, really easy to install, support set it for me on my shop and now i wait next order to try it :) if it's working it's wil perfect ! i reccommande this apps for good support and nice job
I used this app in the past and I had no issues with it. It worked great. This time I'm opening a new store and Tracktor helped me with the setup in less that the 24hs promised. Flawless service so far! Thanks guys.
THIS IS BY FAR THE BEST APP FOR YOUR ONLINE STORE. I 100% LOVE IT