Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

February 25, 2020

Very good app! Great customer service, will highly recommend this app to an eCommerce owner, that wants to convenience their customers.

King Genie
United States
4 months using the app
March 6, 2018

The App is work perfect.
Highly recommended for the user of Shopify

Diars Store
North Macedonia
4 months using the app
February 21, 2019

Excellent app!! Very useful is a MUST for your store. Amazing customer service, I hit the chat button, and get the problem solved in less than 10 minutes!!

Baby Side
Uruguay
3 months using the app
January 19, 2019

This is an amazing app! It allows my customers to track their items and the customer support is amazing! They truly care about the qualify of the app's performance and check in regularly to make sure it is doing great!

Fads
United States
3 months using the app
September 17, 2018

I don't rarely leave reviews... but when I do it is an important one....
I was looking for an APP that allows customers to track their orders on site. This App does it and It will make customers return back to your site. I think this APP is brilliant... Customer Service team was on point... 5 stars for Aaron who helped me to get set up. I recommend this APP to others.

LeeFed
United Kingdom
3 months using the app
October 26, 2017

The ShopPad team was responsive in addressing my issue. Had it resolved under the hour. You guys rock

Tierra Sunglasses
United States
3 months using the app
December 25, 2016

The ShopPad team is great! They helped us set up the app and fix any formatting issues we had. Tracktor works perfectly for us and would recommend to anyone looking for a tracking app.

Parfemme
Australia
3 months using the app
August 26, 2018

Great App, good for tracking.

Wahat Flowers
United States
3 months using the app
September 10, 2017

The app does exactly what I need. Something with my theme was causing issues with app. I reached out to Tracktor and they personally fixed it the same day I added them.

Dad Tells Jokes
United States
3 months using the app
March 26, 2021

Thank you, Mandy H. for the support and fast replies, it did not last 5 minutes to solve my problem, and she was really nice helpful!

salespot24
Switzerland
3 months using the app