Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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El equipo de Tracktor es genial! Me resolvieron muchos problemas de forma muy rápida y eficiente.
Además, la integración al tema de nuestra página es fantástico, porque la experiencia de usuario mejora muchísimo.
Estamos muy contentos de haberlos sumado como socio estratégico a nuestro ecommerce.
This app is now the real deal. Back in 2017 when we were considering using it we couldn't bulk edit statuses. Now we can and I love it!
I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!
Wow! Best package tracker ever on shopify! Design is so beautiful and fit perfectly in my theme. Way better than aftership! I strongly recommend it!
Nice app helps a lot and costumer service are here to help thank you that was nice from you keep it up!
Instale esta aplicación y tuve un pequeño problema. y contacte con ellos me solucionaron super rapido muy recomendable sobre todo por el servicio de atención al cliente. Operador Abby Salvador saludos.
Nice application and great support. Really impressed. http://www.casedodo.com/
At first I thought it was not working, so I contacted customer support and they tested it and it seems I did not give the tracking number enough time to populate. It works great and unless you have a non traditional carrier you really don't have to do much to set it up other than install it. I do wish they allowed some more customization for the tracktor page, the default is all white text and I can't change it which means my theme has to work around my tracktor page instead of being able to change it when needed. Good app other than that.
Great App. Even better support. Super quick and responsive. I had a minor hiccup on my end, that they quickly helped me with. Shout out to Matt V.
Great customer service, very efficient.
I like the app, it has a nice graphic and can be personalized.
Would recommend :)