Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, real-time tracking, and robust security. It's praised for its ability to create multiple order statuses, reducing customer inquiries. The app integrates seamlessly with Shopify and provides a professional tracking page. Many commend the quick and efficient customer support team, appreciating the app's functionality and time-saving features.

December 10, 2019

Thank's for the superfast installation and support! The idea of installing the app by experts at no extra charge is great!!!

LUXURYSHAPEWEAR
Russia
3 months using the app
February 23, 2016

Amazing app, easy to install and configure!

Ace Of Luxury
Canada
3 months using the app
July 20, 2017

Finally a tracking app that actually works!

Kaylaraes
United States
3 months using the app
June 5, 2019

Works really well! Easy to install (the developer helped me) - love that customers can easily track their order- cuts down on all the constant queries!!!

Furbaby Friends Gifts
United Kingdom
3 months using the app
December 18, 2018

Great app! it is well customizable

The team is helpful and efficient for questions!

Thanks a lot.

Dearbball
France
3 months using the app
June 30, 2020

El equipo de Tracktor es genial! Me resolvieron muchos problemas de forma muy rápida y eficiente.
Además, la integración al tema de nuestra página es fantástico, porque la experiencia de usuario mejora muchísimo.
Estamos muy contentos de haberlos sumado como socio estratégico a nuestro ecommerce.

Semilla Cosmeticos
Argentina
3 months using the app
Edited January 29, 2020

This app is now the real deal. Back in 2017 when we were considering using it we couldn't bulk edit statuses. Now we can and I love it!

Kineticsociety
United States
3 months using the app
March 30, 2021

I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!

Pineal Vision Jewelry
United States
3 months using the app
September 24, 2020

I did test almost all tracking apps available, and there are a lot of them :-)
But every app missed something, either it was the styling, either you could not hide the carrier name (you want to hide aliexpress standard shipping as dropshipper), either the tracking app was not updating frequently, etc etc
Now I'm a proud user of Tracktor on both my stores.
This app fits my needs 200% and the customer support is magnificent.
Thanks a lot for your help Annette, Matt and team!
<3

Sevenedge Perfect Deals
Belgium
3 months using the app
November 7, 2019

Nice app helps a lot and costumer service are here to help thank you that was nice from you keep it up!

Secure My Zone
Morocco
3 months using the app