Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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I tried to order a product and monitor the Tracktor status. Initially I guess the tracking status indicated by Tracktor was wrong because it always showed "not yet shipped" even though the product arrived to my home. After shopify support team's investigation, the wrong status was caused by the incomplete configuration on my side. Thanks very much for support team's patience and assistance. The problem is well resolved.
Tracktor is my favorite Order Tracking Application. I have used it for about 3 years now and have ZERO complaints about the application or the support team. It's an extremely simple application to set-up, but when it came to anything complicated, I would reach out to the Tracktor Team and they would help set it up for me! I had the pleasure of meeting Mandy H. today who is a fantastic member of Tracktor and provided me with exceptional and efficient service. I would recommend Tracktor 6 out of 5 stars!
You guys are amazing and provided fast service! Thank you once again!!
customer support is awesome. I havent used this app long enough to get user experience but i believe it will be very good.
I recently installed this app and find it easy to use and worthy! The support team is helpful and kind. Must give it a try.
So far I have been loving this app. It reduces the amount of emails i would get for a status on their order. Also, customer service was very helpful. There available through chat which is very convenient. If you do not know how to apply something on your page they will do it for you! Totally worth it to me.
Awesome customer support. They fixed my problem within one hour.
1.The app is amazing. The best of its category. The prices are good and affordable.
2.The support team is just perfect. Respond quickly and offer a good service.
Love it! Highly recommend this app.
Although I have not used full features of the app yet. Tracktor gets 10 stars for customer service. My request on my website was met in less than an hour and I was really impressed. Will update you on my customer's feedback with the app. Stay tuned.