Reviews (742)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.

April 12, 2019

I have tried several different tracking apps and came back to this. They helped with the install and I love the tracking page on my site. That's what I was looking for.
www.33supply.net

33 Supply, LLC
United States
About 1 month using the app
Edited February 22, 2021

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

Bijoux Medusa
Canada
Almost 3 years using the app
ShopPad Inc. replied March 10, 2021

We have always honored any legacy billing for all merchants.

For our current plans which offer more flexibility, there is a per order charge. Shopify billing practices are to process usage charges every 24 hours and individually list charges on the invoice. Your monthly Shopify invoice will include one total usage charge and a subscription fee.

If you have any additional questions please don't hesitate to reach back out to our support team.

-Annette (Director of Customer Success)

April 14, 2018

muito bom, feliz com tudo isso, muito obrigada.

Samaexpress
Brazil
About 1 month using the app
February 16, 2017

So far my experience with Tracktor has been amazing. They were really attentive to messages via chat, which is a huge help for me because I hate waiting more than 8 hours for app developers to get back to me. I think I will be with them for a long long time :)

Clickidy
United States
About 1 month using the app
October 10, 2018

I feel happy when know the app! Very useful for all customers! Thank you for your app! Keep going and create more apps!

Watchshopvietnam.com
Vietnam
About 1 month using the app
November 4, 2015

App works beautifully and the team is very quick and responsive! We needed something tweaked for our specific platform and they had it done within 3 days after we downloaded.

Nylon Shop
United States
About 1 month using the app
December 27, 2018

Great app, great support. I'd like to give it 5 stars. Better it comes with a free plan when your store does not have lots of orders. Thanks

Addict To Deal
United States
About 1 month using the app
November 5, 2020

Tracktor truly is an awesome App.. The customer service spot on and has helped me quickly with anything... You need to install this app if you haven't already. No issues and a great easy app for every store owner. debstilbud.dk

Deb's Tilbud
Denmark
About 1 month using the app
July 25, 2023

Mitten in der Nacht steckte ich bei der Konfiguration der Tracktor-App fest. Innerhalb weniger Minuten konnte mir ein freundlicher Chat-Mitarbeiter helfen, mein Problem zu lösen - sehr zufrieden!

scalento
Austria
About 1 month using the app
November 2, 2018

I had a great experience with this App. Supporting team were good and helpful. They helped finish the setup within no time. I highly appreciate the performance they did.

Skilly Bolevard
United Arab Emirates
About 1 month using the app