Reviews (740)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing customer inquiries by providing detailed, real-time order tracking. It features custom order statuses and a user-friendly interface that integrates seamlessly with Shopify, supporting multiple carriers. The support team is praised for their quick and efficient service, and the app is noted for its easy setup and aesthetic integration with merchant websites, enhancing both operational efficiency and customer satisfaction.

February 10, 2016

Tracktor looks amazing within my store. I love how they have color options to match the layout of my website. It was extremely easy to install and really easy to use. However, I also sell a few items through eBay and Tracktor doesn't allow me to add the shipping information because the sale isn't directly through Shopify.

Lotus Rose Boutique
United States
About 1 month using the app
May 15, 2019

I recently installed this app and find it easy to use and worthy! The support team is helpful and kind. Must give it a try.

BEVO
United States
About 1 month using the app
November 2, 2017

So far I have been loving this app. It reduces the amount of emails i would get for a status on their order. Also, customer service was very helpful. There available through chat which is very convenient. If you do not know how to apply something on your page they will do it for you! Totally worth it to me.

Jen S Store
United States
About 1 month using the app
October 26, 2018

After some assistance from the Tracktor team who are very quick to respond to queries, I am now able to track orders from aliexpress successfully. This will definitely put customers at ease when dealing with longer shipping times.

Shake My Style
United Kingdom
About 1 month using the app
August 11, 2017

Awesome customer support. They fixed my problem within one hour.

Meditation Stuff
Switzerland
About 1 month using the app
August 16, 2020

1.The app is amazing. The best of its category. The prices are good and affordable.
2.The support team is just perfect. Respond quickly and offer a good service.

Justsomecasual
United States
About 1 month using the app
October 11, 2017

Love it! Highly recommend this app.

Zeroathlete
United States
About 1 month using the app
October 26, 2018

Although I have not used full features of the app yet. Tracktor gets 10 stars for customer service. My request on my website was met in less than an hour and I was really impressed. Will update you on my customer's feedback with the app. Stay tuned.

Queen Matters
United States
About 1 month using the app
August 31, 2016

Easy to install, very user-friendly interface and really quick and good support.

Velespit
Türkiye
About 1 month using the app
April 12, 2019

I have tried several different tracking apps and came back to this. They helped with the install and I love the tracking page on my site. That's what I was looking for.
www.33supply.net

33 Supply, LLC
United States
About 1 month using the app