Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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New to Shopify and Tracktor, reached out to customer support and they helped solve my problem in minutes, most courteous and understanding!
Speedy service and very professional.
AWESOME App!
The only thing that is missing is some analytics and data.... you can't even tell how many people tracked their orders using the app...
A really great App with awesome customer support. Really helpful and caring about their customers. This is a must-have for everyone who wants their customers to track orders on your Shopify website.
I would put 5 stars if there was a possibility to hide the shipment tracking details.
My store is in French and the tracking details cannot be translated (I assume it's because they are collected directly form the carrier). So I would prefer to hide them.
I loved that Allan was available to log into my shopify store and configure my tracktor for me. I am still trying to get my store open, and am excited to see tracktor in action.
I like Tracktor for the information it provides to our customers but I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow. The main reason I installed this app in the first place was to be able to update our customers as to where their order was in our processing queue based on the time that has passed. We may keep it installed on our store and we may not. I haven't decided yet.
I really recommend this app. The staff is very helpful. I asked them to set up the app correctly, and the response was amazing
Excellent customer support! Abby helped me set up Tracktor properly and I love the features - great app!
Very good app, good customer support ! Really useful and modifiable but a bit expensive ! But i recommend it