Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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I would put 5 stars if there was a possibility to hide the shipment tracking details.
My store is in French and the tracking details cannot be translated (I assume it's because they are collected directly form the carrier). So I would prefer to hide them.
I loved that Allan was available to log into my shopify store and configure my tracktor for me. I am still trying to get my store open, and am excited to see tracktor in action.
I like Tracktor for the information it provides to our customers but I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow. The main reason I installed this app in the first place was to be able to update our customers as to where their order was in our processing queue based on the time that has passed. We may keep it installed on our store and we may not. I haven't decided yet.
I really recommend this app. The staff is very helpful. I asked them to set up the app correctly, and the response was amazing
Excellent customer support! Abby helped me set up Tracktor properly and I love the features - great app!
Very good app, good customer support ! Really useful and modifiable but a bit expensive ! But i recommend it
We have used this app for a few months now and can truly say that this app is brilliant. Highly recommend it!! You can track the status of all your orders directly in one place!! The dashboard is BRILLANT you can filter your orders by order number, status of delivery, date etc. Before we were using Oberlo and AliExpress which was getting tedious!! I would also like to say a special thanks to Matt for his support and OUTSTANDING service. He was very professional, quick and very responsive in dealing with our queries and questions in a timely manner!!
La mise en place a était très rapide, ne connaissant pas, j'ai juste mis l'application et c'est un technicien de l'application qui a fait le reste pour moi sur ma boutique. Maintenant je ne sais pas encore ce que sa va donner par la suite, mais j'ai mis 5 étoile rien que pour l'installation, parce qu'il ne son pas obliger de le faire pour nous. Merci de m'avoir aider.
I have just installed the Tracktor app and it wasn’t working and Annette and her team were amazing with assisting me to get it to work. Outstanding service. Thank you.
I love this app!!! Reached out to customer service about a problem, they responded in a timely manner and took all my problems away, 5 stars from me.