Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.
The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.
I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.
Wonderful app and a masterpiece of support!
Great app! Very responsive support team! I had some minor issues with the rendering of the tracking page and they got resolved in a very fast manner.
Really great support and app, works really well for tracking orders! Staff responed fast and set up app for free!
Had some issues with removed order items still showing in the customer's tracking number. Other than that it is a good app.
Always facing issues that the app did not track properly. The customer service team is no longer able to help :< Not recommended
This is not an honest rating as my store is not open for business yet. Please request this review again after 12/10/19.
Great app, looks very professional and clean. The customer support is awesome too. Really recommend it.
I Love it. It is easy to set up and use. Very user friendly. They have great customer support. better than others I've tried
This app has resolved all tracking issues of my store. It has helped my customer a great deal. Customer satisfaction has increased.