Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

November 4, 2015

App works beautifully and the team is very quick and responsive! We needed something tweaked for our specific platform and they had it done within 3 days after we downloaded.

Nylon Shop
United States
About 1 month using the app
December 27, 2018

Great app, great support. I'd like to give it 5 stars. Better it comes with a free plan when your store does not have lots of orders. Thanks

Addict To Deal
United States
About 1 month using the app
September 16, 2020

Tons of hidden extra fees. Claimed to be $6/month ended up charging me extra $5+ PER DAY!
Absolute scam far better options out there

The365SurvivalStore
Australia
30 days using the app
November 2, 2018

I had a great experience with this App. Supporting team were good and helpful. They helped finish the setup within no time. I highly appreciate the performance they did.

Skilly Bolevard
United Arab Emirates
About 1 month using the app
January 3, 2019

The support team are super responsive and the app itself looks brilliant. Very professional and informative. Glad I installed this app!

House of Knives
Australia
About 1 month using the app
July 8, 2017

Great App!

Works well.

Thank you.

Overture Products
United States
About 1 month using the app
October 18, 2018

No other app other than Tracktor is useful when it comes to letting your customer track their package. It adds another layer of trust factor between you and your shopper. Personally, I was having some difficulties installing the app myself and reached out to customer service. They were delighted to help me without my intervene and this is what I call a good customer service. Definitely, recommend!!!

ActiveWare Apparel
United States
About 1 month using the app
June 22, 2018

Excellent and fast service! I recommend it for everyone!

Malia World
Costa Rica
About 1 month using the app
May 31, 2018

love it, this app is so easy to use and have made the development of my store so much better.

Jmc Fashion Vault
United States
About 1 month using the app
November 23, 2017

Great app! It makes tracking for customers so easy! And support is excellent. Can only recommend.

Art Clothing Zone
Slovakia
About 1 month using the app