Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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Happy so far with service from support team. With extra attention given to help me solve my issues. They were fast in replying to my questions which is always very soothing. Mandy was particularly helpful for me in assisting and tweaking the documents to my liking.
Now i need to see how it performs long term, and if the cost is worth it compared to other cheaper apps on the market.
Hopefully it is good value (for what i'm paying monthly for now) with no glitches or problems like some other apps cause.
If only i could delete some of the Chinese language and links in the tracking display, would be advantageous.
Time will tell how how it rolls out.
Thanks
Easy to integrate into your website, Looks nice and professional. On top of all that its FREE!
We recently downloaded the Tracktor app in our Shopify store. While there is a little bit of a learning curve, the support team has been incredibly helpful and responsive. They have made this a wonderful experience and we are so excited to offer this tracking tool to our customers! Highly recommend!
The team where really helpful and efficient in assisting to configure the tracktor layout to match the rest of my store. Highly recommended.
Update 1: The team were extremely helpful and able to quickly provide support with a further css query.
So they have been charging me even after uninstalling the app. I need this fixed asap. Please contact me
Hi Yohsuke,
As you uninstalled the app after the start of the billing period your subscription charge was automatically processed by Shopify. We have reached out via email to confirm that your refund request was completed.
-Annette (Director of Customer Success)
Very good app to to customers.
good app a no clear instructions on how to implement
Very helpful and after 1 week of use I can see why this App is so highly rated...
The app is great so far it is very easy to setup. I am looking forward to my first order using Tracktor.
Customer service is AMAZING! They are so responsive and helpful. I ask for something and boom, it's done. Thanks guys. Highly recommend Tracktor.