Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

Edited November 30, 2017

This app has a good concept. However, updating each order - one at a time - is frustrating and time consuming. Status updates don't appear immediately and for orders shipped with UPS, it doesn't work. Removed it from our store. It's easier to answer customer requests than it is to deal with this app.

Mbkplanners
United States
About 1 month using the app
August 18, 2017

Awesome app for tracking shipments, recommend it.

Gearland
Canada
About 1 month using the app
April 30, 2019

Great Customer Service!!!! They responded quickly on live chat and everything worked out great. Thank!!

Direct Puppy
United States
30 days using the app
March 3, 2018

Super APP , sowas habe ich gesucht und hier gefunden !

Luxuskettchen
Germany
30 days using the app
July 21, 2017

Really like this app, works well and has a really beautiful design

Midtide
United States
29 days using the app
October 11, 2016

Simple integration, massive customer service winner especially when SMS alerts from carriers not an option.

Must have in my opinion.

Bury Computers
United Kingdom
29 days using the app
June 18, 2018

Nice App. See how it goes after testing.

Winwin Rc
Australia
29 days using the app
April 12, 2017

great app, greater staff and customer service

G O A T Wear
United Arab Emirates
28 days using the app
January 13, 2017

Tracktor is a nice app! There was a minor problem with the tracking page aligning correctly with the theme I used. Contacted the support team and the fixed within 24 hours - all I had to do was give them limited access to the Theme configuration. Now it looks great!

What makes Tracktor a good product is not only the web plug-in, but their wonderful staff. Keep up the awesome customer service!

Annette - Thank you!

-J

Avveza
United States
26 days using the app
November 21, 2016

Works really well! I love how simple it is and how well it looks. Great job and making a wonderful app.

Leggings Gg
United Kingdom
26 days using the app