Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving order tracking capabilities, noting a decrease in customer inquiries due to real-time updates. It's praised for its user-friendly interface, custom order statuses, and seamless integration with Shopify. The app's reliable performance, efficient customer support, and robust security measures are also appreciated. Many merchants commend its professional look, affordability, and value for money.

August 17, 2016

There's better apps. Needs room for improvement

Divaslounge Online
United Kingdom
3 months using the app
September 8, 2015

It's a really beautiful app. I had some problems with the integration and I had to wait a month for support, but now it's working and I hope don't have troubles again.

Entropy Accesorioa
Mexico
3 months using the app
Edited May 24, 2020

the previous version was so beautiful but the new version is ugly, give us the old one, guys.this one's a real amateur.

BLËRN
France
3 months using the app
ShopPad Inc. replied May 25, 2020

Hello Joemy,

We have not made any changes to the way your Tracktor page is displayed.

Our team is always happy to assist with styling questions. Please reach out to contact@theshoppad.com if you would like us to help you make any adjustments.

-Annette (Director of Customer Success)

March 9, 2020

Great app! exactly what I was looking for and simple to use.
More over the customer service responds very quickly

BreeandSteven
Canada
3 days using the app
November 23, 2020

There orders doesn't sync well and the customers service is bad so, my customers are not happy when they track their orders

manzanasegura
Spain
3 months using the app
June 22, 2018

Best application it does it’s job

Martallexia5
United States
3 days using the app
April 29, 2019

Absurd! Does not work, overpriced, worst customer service, and charges multiple times forcefully during a month period but states billing is once every 30 day cycle!

smilezonly
Canada
3 months using the app
March 26, 2019

please I have customer ,,, she got item from aliexpress, and she wants to know the tracking what I should to do how can I send to her

harraqmarket
United States
2 months using the app
September 27, 2018

Aplicativo excelente, quando eu estava pesquisando outro apps, perdi boa parte do dia procurando um aplicativo à altura, que me fornecesse os recursos necessários para suprir as necessidades de meus clientes, e nenhum outro app no mercado chegou aos pés deste app. Porém quando fui instalar, ele infelizmente não sincronizou perfeitamente com minha loja em questão de HTML, então só foi preciso eu enviar um E-mail, e a equipe do suporte foi espetacular em resolver o meu problema em muito pouco tempo, e agora está rodando perfeitamente, e com uma estética incrível. Estou muito feliz com o uso do app. Só tenho a agradecer, superou as minhas expectativas. Boa sorte e sucesso à todos.

Multishop Time
Brazil
3 days using the app
June 17, 2020

The app gives a very professional look on the website - the support team is super responsive and professional, Matt just helped me improve the design of the Track Your Order page and it looks amazing! :)

CULBIA
Portugal
2 days using the app