Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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Simple and easy to set up and it looks great functionally so far.
Wonderful app and a masterpiece of support!
Haven't used it yet but just installed and I have really high expectations! Love it so far though and will be following up.
Really great support and app, works really well for tracking orders! Staff responed fast and set up app for free!
Was about to upgrade to business for $29.95, which is totally fine but they have almost tripled the price now and as marketers do, giving 30% off now, on a price that has gone up 300-400%. L O L!!!. Absolute extortion and other apps will do the same for way less. Super disappointed with this app and company.
Great app, looks very professional and clean. The customer support is awesome too. Really recommend it.
I Love it. It is easy to set up and use. Very user friendly. They have great customer support. better than others I've tried
I hate to leave bad reviews, but I dont know how this app has a 4.9 ratings! Support is none existent, the app doesn't work with my shop. Track simply doesn't return any info where as their competitors who offer free 100 orders per month works like charm. I contacted them and told them this but no answer was given.
Seriously guys you should up your game if you want to charge premium prices compared to other apps. Being the worst in tech and support and want to charge the highest simply doesn't work..
Great work Team
Really simplifies the end user experience in a good way.
We recently downloaded the Tracktor app in our Shopify store. While there is a little bit of a learning curve, the support team has been incredibly helpful and responsive. They have made this a wonderful experience and we are so excited to offer this tracking tool to our customers! Highly recommend!