Tracktor Order Tracking

Very well designed app and UI - I use a third party logistics partner so it needed a bit of modification to get working but the support team were very efficient in getting this up and running. I have had ZERO order tracking related queries since onboarding Tracktor and it is amazing.

Great App! Great Support!

I tried this app mainly to provide additional, custom order statuses to customers between order placement and order fulfillment steps. The look and navigation of this app are great! I also switched from Conversio to OrderlyEmails, which easily integrates with Tracktor so my customers can always link quickly to their order status from their email notifications. My only request would be that Tracktor could allow for specific order statuses only visible to customers that ordered certain products (products that may take longer or have additional steps in the fulfillment process than other products).

Originally we where using Aftership but quickly learned that there product wasn't the hype they said it was so we thought we'd give Tracktor a go and was pleasantly surprised!

The page design is more on brand for us in comparison, the app works seamless for orders being shipped by multiple carriers too.

So far all carrier updates have worked fine apart from royal Mail but I am aware royal mail made some updates to their website so all tracking apps are having issues with them but I am confident that Tracktor are working on connecting with them again.

All in all, we're super happy with how it's working - its a great tool to make your customers lives easier by having a familiar website to go to and also one single website to check on tracking information.

It's also a great way to re-engage your customers by bringing them back to your website.

Great job guys!

I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!

They were very responsive to my request. This is a new app for me so i will write a follow up review once the tracktor is being used.

Easy to install and great customer service. Nice little app that does just what you need it to for the right price. www.sullenclothing.com - Artist Driven Apparel

App performs well & I have had the best experience with the team at ShopPad (particularly Mandy & Annette) who have always been quick and happy to respond to any queries I have had. Definitely recommend.

Excellent App and great Customer Success Team! Special thanks to Annette for her support and professionalism!!!

Fantastic app. Easy to load. Easy to use. UI has some nice out of the box options that blend nicely with out theme (modern UIs tend to do that :P). Definitely give this app a try. It's better than any of the other customer facing tracking apps.

The only major critique I have is that the initial input fields that customers see look plain and outdated, which clashes pretty heavily with how nice the actual app looks. If they fix up the CSS on those, this app will be unbeatable in terms of all around quality.

This app has really helped me with customer order tracking. It's easy to insta1l, customize and use. I wish though there was a way to view all orders delivered within a spacific time frame or all orders whose delivery has exceeded a certain duration of time. That would be really useful