Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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Originally we where using Aftership but quickly learned that there product wasn't the hype they said it was so we thought we'd give Tracktor a go and was pleasantly surprised!
The page design is more on brand for us in comparison, the app works seamless for orders being shipped by multiple carriers too.
So far all carrier updates have worked fine apart from royal Mail but I am aware royal mail ...
I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!
They were very responsive to my request. This is a new app for me so i will write a follow up review once the tracktor is being used.
Easy to install and great customer service. Nice little app that does just what you need it to for the right price. www.sullenclothing.com - Artist Driven Apparel
App performs well & I have had the best experience with the team at ShopPad (particularly Mandy & Annette) who have always been quick and happy to respond to any queries I have had. Definitely recommend.
Excellent App and great Customer Success Team! Special thanks to Annette for her support and professionalism!!!
Fantastic app. Easy to load. Easy to use. UI has some nice out of the box options that blend nicely with out theme (modern UIs tend to do that :P). Definitely give this app a try. It's better than any of the other customer facing tracking apps.
The only major critique I have is that the initial input fields that customers see look plain and outdated, which clashes pretty heavily with how nice the ...
This app has really helped me with customer order tracking. It's easy to insta1l, customize and use. I wish though there was a way to view all orders delivered within a spacific time frame or all orders whose delivery has exceeded a certain duration of time. That would be really useful
This App is really good. The customer Service is just perfect. They reply very fast, and they really take time to help you with every Problem you have! I'm really highly satisfied with their service.
We're excited to get started using Tracktor! Great app, so far. :)