Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to boost sales and average order value. They value its features such as custom funnels, formatting adjustments, and upsell offers, even on the free plan. The app's seamless integration with websites and compatibility with other apps and themes is also praised. Merchants commend the responsive customer support team for providing custom solutions. Additional features like translation and setting start and end dates for offers are also appreciated. Many report significant additional revenue generation due to the app's professional look and functionality.

May 12, 2021

I have been using this app for a while and I like the funnel that it can create, it would take some features to be streamlined to be more intuitive even for the less experienced. As for the assistance I can say that it is 5 stars, very helpful and quick to solve problems. Thanks a lot to Sarah from the team!!

Techtherapeutics
Italy
5 months using the app
UFE - Upsell Funnel Engine replied June 8, 2021

Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.

If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.

March 15, 2021

Helping me a lot increase AOV. excellent customer support & much user friendly . would recommend it.

teezer
India
6 months using the app
February 11, 2021

I have just started using this app after trying it. It looks good. Still have not seen the full and actual impact of cross-selling or upselling. I had a problem that the displayed amount was 100 times as expensive as the actual listed amount for the recommended product.
I am giving it 4 stars now for the good and quick support I got from them to fix the issue. Now I can watch and see the actual performance and whether or not it can help increase my sales.
But really excellent customer service and speed of response. Thanks, guys.

Alpha Beana | ألفا بينا
Oman
6 months using the app
March 25, 2022

Good app to "Cross-selling" and fast CS support. Recommended. For non-English countries, some features wouldn't fit to customers perception, but the app has a 7-day free trial, so you could test it and figure it out if it works out for you.

エマ・スリープ
Japan
7 days using the app
UFE - Upsell Funnel Engine replied March 25, 2022

Thank you so much for giving us your feedback.
We will consider the feature request provided by you in our feature update for the missing star.
If you have any other suggestions, we would love to hear them.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.

Edited August 5, 2020

very responsive customer service, working hard to fix some issues encountered, looking forward to making full use of the app, it's very easy to use and it fits our needs.

Purple Ants Chocolatier l Freshly Made Craft Chocolates
Philippines
About 1 year using the app
February 19, 2020

I am using this app which is very good.
I also get along well with the support service.
Thank you.

Olena Green
Italy
Over 1 year using the app
September 30, 2021

Its very good app with a lot of necessary options for upsell. Fast customer services. I got a problem and knock customer services , They solve my problem in a minute

Designzilla
United Kingdom
About 1 month using the app
UFE - Upsell Funnel Engine replied September 30, 2021

Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.

If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.

- Sarah, Customer Support Advocate

February 17, 2021

Awesome service, you can even use this on Shogun page builder. Simply enter this code in the HTML and ufe-custom-upsell in the UFE widget

Near
Singapore
4 months using the app
August 23, 2021

The app is easy to use and useful. The support team is awesome. The only problem that I had is you can't use 2 discounts at the same time with Shopify Special Discounts. The support team told this issue will be solved in version 3.0

PELS
Turkey
28 days using the app
UFE - Upsell Funnel Engine replied August 24, 2021

Thank you so much. We shall take your suggestion into our consideration. It has been already added as a feature request.

In case you need further assistance with our app, please contact us at support@helixo.co or via our in-app chat.

- Sarah, Customer Support Advocate.

October 12, 2020

I have just started using the APP, The Customer support team was excellent in guiding me through the set up of the first funnel.

Brodric
India
4 months using the app