CBB • Video Background
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing the professional appearance of their websites and boosting advertising efforts through user-friendly video integration features. They appreciate the ease of adding videos with options for autoplay, looping, and full-width display, all without needing to edit code. The support team is frequently commended for their quick and effective assistance with customization and troubleshooting, making the app a valuable tool for increasing site engagement.
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I coudn't display the video correctly on my site. Team was very quick to reply and efficient! I recommend!
I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.
Thanks for your feedback, and sorry for any inconvenience this may cause you.
Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you.
We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further.
We will happy to help; we want you to be fully satisfied with the app and support.
Kind regards,
The Incubate Team
Thank you so much Lucille Campo your very quick prompt response!
I totally recommend this app to everyone.
Ottima! come da descrizione consente di aggiungere video nelle pagine in modo da sostituirsi ad elementi oppure in aggiunta, ci sono molteplici funzioni avanzate da selezionare. Essenziale
We are happy to know that our app fulfilled your expectations 🎉 This really motivates us to keep improving the app and support we provide. Thanks for trusting us and for this fantastic review! 😀
forced to use youtube as only option for playing a video. why can't we upload a video from our computer?
Thank you for your review. We previously wrote to you via email.
Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.
We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.
Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos
GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)
Perfect! Easy to use. Does exactly what it says! And the tech to is quick to respond to questions and help you install.
We have ben customers with shopify for aboth 12 months now.We have used around 30 / 40 differant apps they have, and delited most of tham as they dont and never ever works. In my soon 61 yers on this planet I have had several webshops and therfore also ben using many differant webhost companys around this planet, but anything like shopify and their apps I have never seen anything like it in any plase on this entire planet. The service,responds,backfees given us from this company and its app develupers you want find in your wildest dreams and immagination any simular as well as worst. I just made an phonecall to shopify support aboth your backgraound vidio crap thats neigther are working as it should as nothing happends whan you choose any backgrounds, and what did they had to say.The same story as always.Iam sorry for your problems we are here to help and blablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablabla
As we just payd the outstanding invoice thar we have ben refusing to pay for more than 1 month now, as the CEO and owner of our company,I have desided to saty with this crap out the rest of this month and than moove to another webhost company as soon as we find one that actually are able and know how to sell a service that works as well as how they do business and deels with their customers.
We HIGHLY DO NOT RECOMMAND USE OF SHOPIFY AND THEIR APP DEVELPERS. This recomandation are ment as an VERY SERIUS WARNING.
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant had the app installed and working properly in their store (up to a 3 weeks after this review was written), before they completely closed their Shopify account.
After receiving this review, we contacted the merchant on numerous occasions to find out what the issue was, but received no reply.
We then proceeded to contact Shopify support to help mediate the matter. The merchant had so many apps installed that they didn't know which ones they were reviewing and encountered various issues in their store because of that.
In summary, it was a case of confusion and misunderstanding in reviewing the wrong app.
Great app to make your store more alive. Also a good support team!!! I got a question and in less than 1 hour they replied and fixed my issue. Love this app! This is the update that my store needed
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