Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

September 5, 2023

Overall it’s a pretty good all in one app for your store. The different apps that are being offered have great functionality that can help with increasing your conversion rates, average order value and making the customer journey much smoother.

SOVRYGN Watches
Canada
Edited November 26, 2018

Incredibly happy to have found this app. We were able to remove several apps that were slowing down our website. Vitals is quick loading and responsive. Their support is fast, and they take suggestions seriously. They allow for feature suggestions within the app. Although they must be overwhelmed by the amount of suggestions, they're consistently working to add new features and improve the app! This is easily the best app on the Shopify app store and definitely deserves its perfect 5.0 star rating.

Wonder Flavours
Canada
Over 5 years using the app
March 10, 2023

i have installed and used the features inside the apps and they are great. plus their customer support are quick and willing to help. i recommend this application.

beautyleesh.com
Kuwait
About 5 years using the app
July 11, 2018

Love it! Great features, excellent value, amazing customer support. Thank you!

Ro Nalu
Romania
About 5 years using the app
August 31, 2020

As if the functionality of this app doesn't speak for itself - the support and customer service teams are next level. We had a small aesthetic tweak requested for the bundles, and within an hour the change was made. Vitals truly does it all with minimal/no code disruption, and is very easy to implement. We have been using Vitals for over a year and haven't faced a single issue. If 10 stars were an option, we would give them 10 stars.

Ferris Wheel Press
Canada
About 5 years using the app
Edited January 29, 2020

This is the app every Shopify store must use. They combined so many small and medium-size features (many more coming and you can also request if you need anything) in one place yet they are separate, you can enable or disable each feature as you want and for that, we don't have to install multiple apps for those features which in fact help to reduce the page load speed. Also, their support team is top-notch.

Deliver Host
India
Almost 5 years using the app
Vitals replied February 3, 2020

Thanks for this awesome review! We are glad to hear that you find VITALS so useful.

Edited April 5, 2021

Great APP, Great Service.
So many fantastic options. Thank you.
Very easy to use and set up. I still have not got around half the options it provides.

Saffronice
Australia
Over 4 years using the app
October 31, 2018

Amazing app! Simple to use, clear instructions, and VERY fast... which is a must nowadays. We're already deactivating a series of heavy apps that now became obsolete. Congratulations!

Easy Recipes, Etc.
United States
Over 4 years using the app
August 11, 2020

I really love this app! very very great support with smart developers helps me to solve a lot of issues! thanks a lot, very recommended

TakingDeal
Morocco
Over 4 years using the app
Edited June 14, 2020

Great app with many features! I was able to delete a bunch of other paid apps with this one, and support is super quick and helpful too! Great experience so far!

EDIT: It’s been 4 months since my last review more or less. Once again I needed some help, and once again, great service from the support team! On a Sunday I might add! One of the absolute best apps available for Shopify in my opinion, not only because it can eliminate the need for so many other apps, but also because of the support you get when you actually need it! Thanks guys!

AniaBshop
Spain
Over 4 years using the app
Vitals replied February 14, 2020

Thank you for the review! We are always here to help