Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

January 8, 2021

Vitals offers many useful apps under the same roof which is very handy. I am using a dozen of those apps mainly to improve the customer experience on the site.
And their customer service is very fast, friendly and efficient. Definitively recommend using Vitals.

SHOO-FOO, Eco Home Linens
Canada
Over 3 years using the app
November 7, 2020

It is a great app, it loads super fast and customer support is super responsive, the fixed any upgrade I wanted to make super quick!

Crovable
United States
Over 3 years using the app
July 7, 2021

I love this app! Full of excellent feautures and the support team is incredible, Every time I have problems, they can solve everything quickly

Herbastore24
Italy
Over 3 years using the app
Edited January 15, 2024

I've had the pleasure of working with Miriam and Gary from Vitasl team They helped me on customizing my Shopify store, and once again, this team delivered outstanding results. Vital's consistency in providing top-notch service, attention to detail, and quick turnaround make it my go-to Shopify App.

Moon Dance Charms
Netherlands
Over 3 years using the app
December 9, 2020

Customerservice through chat was immediate and superfriendly . The requested changes were made lightning fast. Very happy with the results!

Rainbowwingz
Netherlands
About 3 years using the app
March 3, 2021

Incredibly fast response times and very helpful customer service. I contacted them to help me update the layout of my product reviews and they were very helpful.

Melliflus
United States
About 3 years using the app
August 12, 2021

I love this app - you can do so many things with it. Their customer support is awesome as well. They respond right away and fix any issues or concerns asap!!

Bon Bella Boutique | Women's Style Clothing
United States
About 3 years using the app
August 27, 2019

Vitals is by far the most valuable app in the app store :) we've used it for about 1 year for currency conversion (integrated seamlessly with Shopify multicurrency), GDPR, upsells, reviews...
This should be the first go-to app before installing anything else.

Support is outstanding too, responsive and always deliver. Thanks guys, keep up the great work

FreshForPandas
United Kingdom
About 3 years using the app
February 6, 2020

We've been using this app for about 6-months now and absolutely love it! It works so seamlessly and really matches the layout of the site. You won't regret using this app!

I've read customer reviews on other apps always claiming that the customer service is so fast, but I guarantee you those other apps are not nearly as fast as the Vitals Support Team (shout out to Vladimir). I had two separate requests this morning and they were both finished within seconds. Seriously! By the time I went to the printer to grab some paperwork and came back to my desk, I had already received an email that it was done. It's the best and quickest customer service I've ever had in my life.

Foods Alive Inc.
United States
About 3 years using the app
Vitals replied February 7, 2020

Thank you for the review! We really appreciate customers like you. We really try our best to make sure we can help everyone as quickly as possible.

December 22, 2020

Great support. Live chat agent was able to correct the issue within minutes. Its to bad not all apps have such outstanding service.

LevKom Lighting
Canada
About 3 years using the app