Reviews (1,737)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer communication via WhatsApp, SMS, and push notifications, noting its effectiveness in increasing conversions and reducing cart abandonment through automated, personalized messages. Key features include a unified platform for multiple communication channels, a user-friendly interface, and advanced automation for targeted messaging. The app is also praised for its reliable and fast message delivery. Additionally, the responsive and helpful customer support is frequently highlighted, aiding in an easy setup process.
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Awesome, Application we just started using it. Really helpful
Hextom app is very good and user friendly
Muy buena la app me ahorra banda de tiempo
best
Hextom’s plugins always bring surprises and truly improve conversion rates.
Sehr gute App
Weiterempfehlenes wert
ON THE PROBLEMS
> No option to import/migrate current push subscribers.
> No option to import subscribers from Shopify.
> Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened.
> Push won't work on iOS, according to tech support.
> Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget.
> Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed.
> Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response.
ON THE PLUS SIDE
> It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing.
> Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back
> middle-of-the-line pricing
Overall, not recommended due to poor implementation and tech support.
EASY TO USE AND VERY USEFULL
great
10/10 good app