Reviews (185)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting conversion rates, particularly through effective abandoned checkout recovery. It features automated WhatsApp messaging for order confirmations, shipping updates, and marketing campaigns, with customizable templates and automation flows. The user-friendly interface and seamless Shopify integration simplify workflows, while AI chatbots provide quick, human-like responses. Merchants also praise the exceptional customer support, noting the team's responsiveness and helpfulness in onboarding and troubleshooting.

March 15, 2023

Zoko was very helpful and efficient in getting us started on the platform, customer support was readily available. Will definitely be happy to continue using their services. Special shoutout to Aaquib for the great support.

Club21 Malaysia
Malaysia
About 1 year using the app
September 15, 2023

We had to sort out a few issues when we started but these were patiently resolved by their sales and on boarding teams.
Zoko overall API service works well, dashboard is easy to navigate and most importantly, they have a helpful team. I hope to leverage some of their additional services from Flow Hippo to automate some more flows & create better user journey's for our customers.

Simply Phoolish
India
About 1 year using the app
Bourbon Science Inc. replied September 16, 2023

Thank you for taking the time to share your experience with Zoko. We're pleased to hear that our sales and onboarding teams were able to assist you in ensuring you had a smooth experience. Your feedback on our WhatsApp API service and dashboard is much appreciated, and we're especially delighted to know that you've found our team to be helpful.

We're excited about the prospect of you leveraging additional automations to increase sales. Our aim is always to provide tools and solutions that enhance user journeys, and we look forward to supporting you further in achieving that goal.

July 12, 2021

Best whatsapp CRM tools out there. handles all our use cases pretty well. also the customer support is awesome

Chemist at Play
India
About 1 year using the app
September 12, 2022

Good APP with Good service! The service was very attentive and assisted us in setting up well. The product is very useful. Go for it!

Mr Nanyang
Singapore
About 1 year using the app
March 8, 2022

This is the BEST one I've used till date. They got me a green tick on whatsApp within a day. And all the functionalities are wonderful. They have a SUPERB team that is accessible and helps you resolve any issues within minutes. I highly recommend this for anyone who wants automation through WhatsApp.

Sochu
India
About 1 year using the app
Edited November 26, 2021

It helped me to have professional conversion and update them about their orders in a hazzle free way.

thecubeclub
India
About 1 year using the app
Bourbon Science Inc. replied December 18, 2021

Thanks of your review! glad we were able to help you organize your whatsapp channel to a professional level

October 5, 2021

Neat and easy solution for WhatsApp integration. Love the ability to make orders for WhatsApp without leaving the app. Broadcast also comes handy and creates a lot of conversations. Amazing customer support. Must try if you want to integrate WhatsApp.

Raga Whole Foods
Singapore
12 months using the app
Bourbon Science Inc. replied October 7, 2021

Thanks for the great review! glad you loved using Zoko

January 8, 2022

Have been using this app for about a year in my store. Best app for whats app and a great team behind it with prompt support service. It's a MUST have!

prakritijaipur
India
12 months using the app
October 22, 2021

It's a very useful App, the support team is also excellent. This app covers all the automations and provides various other solution which is very helpful in customer engagement and post purchase communication.

ALANNA
India
11 months using the app
Bourbon Science Inc. replied December 18, 2021

thanks! we are very encouraged by the response you are getting for your post purchase communication.

We are adding specific triggers like being able to send customer messages based on what product the customer has bought. will announce soon

Edited January 3, 2024

Tried out couple of other options in the market for whatsapp... On the product front, zoko seems user friendly, it solves majority of the problems seamlessly.

SNL Pickles
India
11 months using the app
Bourbon Science Inc. replied October 18, 2023

Thank you for taking the time to share your experience with our product. We're thrilled to hear that Zoko stands out in the market and has effectively minimized your frustrations with using WhatsApp for business.

Our team is dedicated to providing seamless solutions, and your feedback reinforces our commitment to excellence. We're excited about our continued partnership and are eager to support you further. Thanks for placing your trust in us!