Reviews (304)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and conversion rates through WhatsApp marketing. They praise its automated features like cart recovery and order updates for enhancing customer experience and streamlining communication. The support team is noted for their responsiveness and effectiveness, making it a key tool for e-commerce, continuously updated to evolve with merchant needs.

June 24, 2025

Excellent App for WhatsApp Sales & Automation

We've had a great experience using Zoko so far. It has helped us confirm more orders, especially on WhatsApp, and made the order confirmation process much easier for our customers. The automation tools have saved us time, improved our response rates, and significantly boosted overall engagement.

We particularly appreciate the flexibility of the custom workflows — they’re powerful and allow us to adapt the platform to suit our specific operational needs. The Zoko support team has also been consistently helpful and responsive.

The only issue we encountered was with inventory syncing — around half of our in-stock products on the website appeared as out of stock on the WhatsApp platform. This made integration a bit of a challenge initially. However, aside from that, everything has worked smoothly.

Highly recommended for businesses looking to streamline WhatsApp communication and improve sales conversions.

Supply Master
Ghana
2 months using the app
March 26, 2025

It's been a year that we have been using Zoko's services for our shopify store. Aaquib has always been a huge help in sorting our queries. Really appreciate team's prompt response.

Our conversion rate are become better as well. Totally recommended for shopify store owners.

ZyaanaByUR
India
10 months using the app
March 31, 2025

I highly recommend the Zoko team.

I've had the pleasure of working with both Aaquib and Vipin on some of our business flow implementations, and they made the process so much simpler with their excellent guidance and initiative.

They truly provide outstanding service and excellent support via WhatsApp and are always quick to address our concerns or questions. They consistently go above and beyond, and their hands-on assistance and expert guidance set them apart from others in the industry, making the process seamless and effective

The Herbalist
South Africa
9 months using the app
January 15, 2025

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements. I highly recommend Zoko for anyone looking for an efficient and supportive WhatsApp API solution.

Alranafashion
India
9 months using the app
February 21, 2025

Have had the best experience with Zoko. Makes WhatsApp marketing really easy and on top of everything, it’s user friendly as well. Customer support is top notch, all queries are solved on an urgent basis.

Kiaraforher
India
8 months using the app
March 27, 2025

We’ve been using ZOKO since August 2024, and it has significantly improved our customer interaction process. The chatbot features have been incredibly helpful in streamlining our responses and handling basic customer queries efficiently. This has not only saved us time but also ensured that our customers receive quick and accurate answers.

The ZOKO team is really helpful. They are highly responsive and always resolve any issues or queries as soon as possible. Their support is reliable, and it’s clear they genuinely care about providing a seamless experience.

ANI CLOTHING
India
8 months using the app
March 6, 2025

I've been using Zoko, and it's truly a game-changer! The app is incredibly user-friendly, making communication and order management seamless. It has helped streamline my business operations, saving both time and effort. The automation features are a huge plus, and the customer support is top-notch!

Highly recommend it to anyone looking to enhance their WhatsApp business workflow.

Ileera Fashion
Egypt
5 months using the app
March 12, 2025

Zoko has completely transformed the way we use WhatsApp for our business! The automation features have saved us hours of manual work, making order processing, customer engagement, and marketing seamless.

But the best part? Their support team is incredible! Always quick to respond and super helpful whenever we need assistance. If you're looking for a reliable WhatsApp solution with top-notch support, Zoko is the way to go!

Cross Stitch
Pakistan
5 months using the app
January 30, 2025

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements.

Casebasket
India
5 months using the app
February 27, 2025

After trying multiple WhatsApp API solutions and facing repeated failures, we finally found Zoko—and it has truly exceeded our expectations! We were initially skeptical, but Zoko proved to be a game-changer in enhancing our customer service. Their outstanding work and excellent support have not only streamlined our communication but also significantly boosted our sales.

I’m not only continuing to use Zoko but will also be sharing this amazing platform with my entire network. A huge thank you to Vipin and the Zoko team for their exceptional service!

iElder.Asia (Asian Integrated Medical Sdn Bhd 1016900-U)
Malaysia
5 months using the app