Wholesale Gorilla , 248 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, affordability, and seamless integration with Shopify. Key features include customizable discounts, separate management of wholesale and retail products, and controlled access to wholesale items. The Quick Order Form and the ability to manage both retail and wholesale from one store are particularly praised. The app supports different pricing for retail and wholesale customers. Merchants commend the responsive and helpful customer service, and credit the app with aiding in wholesale growth, streamlining processes, and effective inventory management.
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We tested the App for a few weeks and there were a few functional gaps that were important to us. We wanted the customer to have the option to select Pick-Up on their order. Prices on Products with variants could be misleading as the price for a Small Item may be shown below a Large item. A customer that is getting a Gorilla Discount on an item, is ineligible to receive a greater discount on that item if it happens to go on sale in the store to all customers.
The Customer Service was very good, however the addition of a Chat function would be more helpful and expedient than exchanging e-mails.
We greatly appreciate this feedback and will keep in mind the improvements you've noted - especially involving our newer chat function.
I am yet to be up and running with the app, jsut because of internal delays but I understand the apps capability through and through - I have asked 100 questions and every question has been answered with absolute clarity and work arounds suggested where needed to meet my needs. I love it so far and the customer service is exceptional!
Reviews like yours help us improve! We're thrilled you're happy and thank you for being a customer.
I am very delighted by the customer services of Wholesale gorrila. Anytime I have questions they answer me elaborately in 1 or 2 days!
It is a very easy to use application and whenever you have questions, there is a very good help desk with quick responses
Making customers happy is our goal! We appreciate your feedback and continued support.
great product - easy to use!
Thanks so much! We're looking forward to adding even more cool features soon. Stay tuned!
Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need.
Thanks!
So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!
The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!
Thrilled by your kind words! We're always here to help. Try our Chat too!
Best App ever for B2B Shops. Not even the software, the support is autstanding. We had a lot of questions, issues and changes what they all solved. 5 stars ...
Thanks so much! We've got new product features on the horizon, and our door's always open for help.
Wholesale Gorilla is beyond a 5 Star app.
The customer service is absolutely incredible. Anytime I have an issue with my wholesale store front - minor or large - their support team is so quick to email back, fix the issue, test my site, & let me know when it’s complete.
As a small business owner, it is worrisome when you run into technological issues that prevent buyers from being able to access the website. When you choose Wholesale Gorilla, you are getting fast & reliable customer service.
Not to mention, it is super user friendly & easy to customize your discounts & wholesale storefront. Thank you Wholesale Gorilla for creating such a user-friendly platform for small business owners.
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings. We're always here to help, anytime you need us, and are just a quick email or chat away.
We love Wholesale Gorilla! It's easy to use and we now have a lot of great accounts that just order right from our website. We offer drop shipping so it's really easy for our galleries/shops to take orders for prints and place the order on our site, they've already been paid by the customer and when they place an order on our site, we've been paid. No invoicing. Then our printer/framer ships directly to the customer. I don't even touch my prints anymore and it's been a game changer. - Erik Abel / abelarts.com
Hi Erik, thanks so much for the kind words! We're thrilled that you're enjoying our app, and can't wait to bring you even more great features.
Changing my original review from a 1 star to a 5 star. Wholesale Gorilla cares about its customers especially the ones where things go wrong which happened on my side. Without going into detail they made sure they reached out including the COO. I would like to thank Sam & Ken for reaching out and showing what the app means to them and how in the future we can work together with my ideal solution. Great work Wholesale Gorilla and keep up the customer excellence.
Thank you so much Marcos. We value you as a customer and we look forward to working with you to grow your wholesale business. Much gratitude from the Wholesale Gorilla team.