Wholesale Gorilla , 176 reviews
I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.
Setting up and running the wholesale side of my business has been so easy with Wholesale Gorilla. And the service levels are always outstanding - they go above and beyond to help with my questions.
Having used Wholesale Gorilla for multiple different businesses, when it came time to setup the wholesale sector for a new business it was a no brainer to go with Wholesale Gorilla again. They are quick to respond to enquiries and their team are so incredibly helpful with any issues that may arise. I have used other wholesale apps and none compare to Wholesale Gorilla.
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend.
The DoggyTopia Team
When setting up Gorilla, if customers went to our shop (not using the quick order form), trade customers couldn't see the trade price until products were placed in their basket. Ann at Gorilla quickly changed this for us. Excellent customer service - thank you!
The app has been great to help streamline our wholesale ordering process, and seems to be meeting most of our needs. The team have been very responsive and helpful with any questions we have had.
The Wholesale Gorilla App works great on my site! My customers love the convenience of being able to order wholesale through my website. Additionally, the Wholesale Gorilla team provides speedy and helpful support whenever I need help with something!
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business.
We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call.
I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed.
Bronson | CEO |Wholesale Gorilla
I have been using the app for 1 year, was spotty at times, but held true. After changing themes we discovered ourselves that they are not compatible.. very disappointed. My app has been updating for weeks . Reached out for help 2 months ago when it started, and still not working. Customer Service is not available to help trouble shoot or offer solutions. But the $ comes out for the app..lol. It is easy to use but does glitch often and customers cannot see wholesale pricing. Lost customers over it.
Good day to you! We are happy to help with whatever may be going on between our app and your store. Just to bring this situation up to date, for some reason, that last message didn't seem to reach us, though we've had several quick instances of correspondence over the lifetime of our partnership. Additionally, The ticket we did receive yesterday was responded to within a couple of hours, with the update being completed within an hour of that correspondence.
If there is anything else we can do to assist you we are more than happy to help. So long as everything is working well and there is nothing else you need, if you could please update your review, we would be very thankful, as we've done the most to help out that we're able to help! If you need anything else feel free to reply here to ensure your communication gets to the correct team.
Bronson | CEO | Wholesale Gorilla
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️
Can anyone get back to me?
I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18.
After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system.
It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us.
We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages.
We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders.
Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon!
Bronson | CEO | Wholesale Gorilla