Omnichannel customer service and engagement platform

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.


3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars

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41 - 50 of 71 reviews

Beaufort And Blake

Location United Kingdom
Time spent using app Over 3 years

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

Navdy Inc

Location United States
Time spent using app Over 1 year

This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.

Stitch People

Location United States
Time spent using app Over 1 year

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.


Location Mexico
Time spent using app Over 5 years

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.


Location United States
Time spent using app Almost 5 years

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Cks Online

Location United States
Time spent using app 11 months

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...

Stag Provisions

Location United States
Time spent using app Over 2 years

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.


Location United States
Time spent using app 4 months

Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.

Happy Patron

Location United States
Time spent using app 8 months

Really nice CRM app.

Used it on my store: https://happypatron.com


Location United States
Time spent using app About 6 years

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!