Back to Zendesk Support listing
Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

Add app
Free to install. Additional charges may apply.

Overall rating
4.2 of 5 stars
 Based on 92 reviews

  • 5 of 5 stars
    65% of ratings are 5 stars
    (60)
  • 4 of 5 stars
    18% of ratings are 4 stars
    (17)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    12% of ratings are 1 stars
    (11)

All reviews

2 reviews

Blacksnowdk

Rating
2 of 5 stars
Posted
June 22, 2018

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

Mycharge

Rating
2 of 5 stars
Posted
July 31, 2016

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.