Zendesk

Zendesk

by Zendesk

Omnichannel customer service and engagement platform

2.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    53% of ratings are 5 stars
  • 4 of 5 stars
    16% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    24% of ratings are 1 stars

All reviews

3 reviews

Nola Amsterdam

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Developer reply

February 8, 2021

Hi Nola,

Thanks for reporting this issue!

Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?

We'll be able to help investigate and resolve this problem ASAP.

Thanks,

David

Blacksnowdk

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

Mycharge

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.