Zendesk | Reviews

by Zendesk

Omnichannel customer service and engagement platform

2.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    49% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    29% of ratings are 1 stars

All reviews

1 - 10 of 19 reviews


Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Developer reply

July 20, 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.

Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify


Spartan Lover

If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.

Developer reply

July 12, 2020

Thanks for your review and tips on how to use the app!


Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx


Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Outdoor Voices

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!


Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Gerry Anderson Official

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

The Clever Travel Companion

Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.


Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.


This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!

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