Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Thank you for your review.
I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
GlossGenius Card Readers
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.
The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!
Rad Power Bikes
The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.
Thank you for your review.
I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.
Angel Studios Gift Factory
We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.