Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

January 25, 2021

So far, my new Shopify integration with Active Campaign is working just as I need it to. I've been using AC for well over 6 years, and it's done everything I need it to (and I'm pretty sure more than I ever could)!

Bryan Reeves
United States
12 months using the app
December 31, 2021

Hello !
Great app, fully do the job I need Using AC x Shopify for ~1 year from now and it’s awesome.

Elevate
France
12 months using the app
Edited October 8, 2021

Great app to automate my email marketing I use Active campaign all the time to automate my emails. They have really good reporting and their support team is exceptional. I wish it was a little bit more flexible on the graphic design options when designing a completely custom email from scratch. The abandoned cart is powerful and the competitive advantage I see on active campaign over others is ...

tigresport
Mexico
11 months using the app
December 14, 2020

An excellent app in combination with Shopify. A great integration and very useful data, easy to set up campaigns and automations to get more sales.
Great way to split customers preference with tags and specify products to like to the best opening rate. Very happy with this!

Magik Muzik Shop
Netherlands
11 months using the app
January 22, 2021

This app is super helpful in figuring out automations. I felt like I was having to do a TON of back and forth figuring things out and it made it much more simple.

SAGE + FRANK
United States
11 months using the app
June 3, 2021

ActiveCampaign is perfect for us. Our sales team uses it to track, validate, and work with leads. We owe a large chunk of our yearly revenue to the ease of automations and pipelines that ActiveCampaign provides. We also use ActiveCampaign for our email marketing- we've found it to have all the features we need, at a price that's perfect for us.

Hot Cup Factory
United States
11 months using the app
July 12, 2021

We have been using AC for years before even connecting it to our Shopify store. they clearly have been listening to the marketplace as many new features were added along the way (lots of automations, landing pages tools, forms etc...all necessary tools to create content and capture emails to be pushed into lists/automations etc...). Customer service is always prompt and helpful, they also have ...

Olloïs
United States
11 months using the app
April 22, 2020

Great app but the only issue is being charged more for growing a list, paying based on users. Since moved to another company that charge a flat fee regardless of how many email addresses you have, not as good as A.C but cheaper and the emails are stunning, really beautiful.

15th Degree
United Kingdom
11 months using the app
March 29, 2021

The integration between Shopify and ActiveCampaign has some nice features for automation, upselling, and integration. Sadly, it fails when you try to access much of the data for segmenting. For example, there's no way to segment based off of customer shipping country.

ThePhotoStick
United States
11 months using the app
ActiveCampaign replied May 7, 2021

Thank you for taking the time to leave this review! We'll be sure to share this feedback with the team as they work to improve the customer experience.

-Your friends at ...

March 18, 2020

I definitely like email marketing and automations that can triggered by at least 100 different actions. I have 2 tickets currently with support team; they are slow at getting back with me or have just forgotten I exist. If your email is Outlook based you will have a lot of problems (receiving campaigns to inbox). Another thing that i find strange, is that after you send a campaign you can no ...

Bigen USA
United States
11 months using the app
ActiveCampaign replied April 7, 2020

Thank you for taking the time to leave a review. Feedback from customers is important to us and helps us create a better experience for users in the future.

-Your friends at ...