Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

September 30, 2021

I've been with ActiveCampaign for a while, so I am happy with it and it has a lot of features that would be amazing to use, and it's helped me to grow my company through automated emails. The only thing I would note is that, I'm not a huge techy, so it can be difficult as I need the assistance of a developer to do some things. It could definitely be made more user friendly for people who are not ...

Factvsfitness
Canada
4 months using the app
Edited February 22, 2021

I really appreciated the trackable data I was able to review. It helped me identify who is spending where, and how to meet my customer's needs better. I look forward to more updates to using zipcode radius searches.

Original Jeanne Stuff
United States
4 months using the app
ActiveCampaign replied March 1, 2021

Thank you for taking the time to share your experience! The team is continuously working to improve upon our customer experience, so your feedback is greatly appreciated.

Edited February 22, 2021

BEST EMAIL TOOL OUT THERE: I have used most of the other email platforms and I haven't been able to find one that compares to ActiveCampaign. The tools and the data that can be derived from this platform for the price that they offer really is as good as I have ever found.

Highlinesportinggoods
United States
4 months using the app
December 12, 2020

ActiveCampaign has really helped me work efficiently and in an organized manner. Very easy to use platform and great customer service.

myAir Super-plant Bars
United States
4 months using the app
February 21, 2024

We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.

NuNorm
United States
4 months using the app
October 13, 2021

The automation builder in AC is extremely helpful and comprehensive. The email builder, however, is greatly lacking in features, creativity, customization, and ease of use. The tools are difficult to use, and it feels very cumbersome unless you have extensive coding knowledge/ability. The customer service on the team is great, the onboarding process was very supportive and helpful, and was ...

SUAY
United States
4 months using the app
March 10, 2020

Our team has gone through different email automation companies & ActiveCampaign is by far the best. The integration with Shopify was simple to install & we're happy with how things have worked out.

The Boutique Hub
United States
4 months using the app
Edited October 22, 2020

We recently converted to selling retail through Shopify, and added on the Shopify app within the ActiveCampaign platform as well. It has worked flawlessly and we have no complaints!

Milwaukee Food & City Tours
United States
4 months using the app
Edited July 26, 2021

Our sales team use this app when looks for the lead information and shopping behavior in our store. Is very user friendly and Shopify and Active Campaign works very well together. Help us to make campaigns related with shopping interests of our leads. We totally recommend it.

CODET Vision Institute
Mexico
4 months using the app
Edited January 25, 2021

I am very impressed with Active Campaign and ALL of the integrations available. Shopify is just one of the many that we use for our company. I love how it allows us to see purchase data in the user profile and send targeted campaigns to our clients who have already purchased or still need to complete their purchase. I highly recommend AC for Marketing Automation.

Covered Six Gear
United States
4 months using the app