Reviews (392)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.

April 22, 2020

We’ve been using ActiveCampaign for a a bit over a year now after moving from MailChimp. It’s better in a lot of ways, especially how easy building automations is with their visual flow builder. One of the issues early on was having better segmentation conditions for our customers and syncing with Shopify properly, but it’s looking like this app has resolved some of those issues, so that’s a plus.

Code&Quill
United States
About 1 year using the app
August 18, 2021

Great service up to the point when you commit to the paid plan... after that my account manager disappeared, passed on from one rep to the next. Ended up costing us $600 USD and we didn't send a single e-mail or gain any insight. This app is definitely not for small businesses trying to simplify. It needs a lot of your time and has a steep learning curve.

Untamed Feast Inc.
Canada
Almost 2 years using the app
ActiveCampaign replied August 19, 2021

Hi there!

Thank you for sharing your honest feedback — this is certainly not the experience we want our new customers to have. A member of our team has reached out to you ...

March 14, 2020

The concept and function of AC is great, and the automations are dynamic and versatile. But I can't help but wonder why designing an email in AC is so terribly clunky and difficult to use?

If visuals are a core part of your brand, you might be better off with a diff program. And if you don't have the time to dive deep into understanding automation flows, you also might be better off with a diff ...

Big Island Coffee Roasters
United States
Over 1 year using the app
ActiveCampaign replied April 6, 2020

Thank you for taking the time to review your experience! The team appreciates your feedback and is continuing to work on improving the experience for our users.

Feel free to ...

January 22, 2021

This app is super helpful in figuring out automations. I felt like I was having to do a TON of back and forth figuring things out and it made it much more simple.

SAGE + FRANK
United States
11 months using the app
March 18, 2020

I definitely like email marketing and automations that can triggered by at least 100 different actions. I have 2 tickets currently with support team; they are slow at getting back with me or have just forgotten I exist. If your email is Outlook based you will have a lot of problems (receiving campaigns to inbox). Another thing that i find strange, is that after you send a campaign you can no ...

Bigen USA
United States
11 months using the app
ActiveCampaign replied April 7, 2020

Thank you for taking the time to leave a review. Feedback from customers is important to us and helps us create a better experience for users in the future.

-Your friends at ...

Edited April 23, 2020

It looks very complete and comes highly recommended from digital marketing friends so should be perfect for my business. I’m looking forward to learn it

Swiss Toniq
Switzerland
10 months using the app
October 13, 2022

Was able to integrate Shopify and ActiveCampaign to transfer contacts and trigger automations. Email Designer is really well built but can be slow and buggy sometimes.

Noots
United States
10 months using the app
Edited August 17, 2020

We had an initial review of 5 stars and now we are revising it to 2 stars and here is why -> we chose Active Campaign (over Klaviyo) over a year ago and used Active Campaign considerably during the time. We were quite satisfied until we started running into regular issues related to fonts / design and lately integration issues (with pop ups, etc.) to the point where we could not send emails, ...

Bhumi Organic Cotton
Australia
Over 1 year using the app
ActiveCampaign replied September 3, 2020

Thank you for taking the time to leave this valuable feedback! Our team is always looking for ways to improve, and your feedback is a great insight into how we can do better. ...

February 10, 2023

Loved my onboarding process with ActiveCampaign. I have never had such quality service and attention during an onboarding. I am excited to see what features they keep developing, specifically improvements in reporting.

Just Ingredients
United States
9 months using the app
February 1, 2023

App ottima, servizio clienti totalmente inesistente
Ferma da una settimana e non si riesce a riattivare

theloft.store
Italy
Over 1 year using the app