Reviews (392)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive email marketing and CRM capabilities, noting its seamless Shopify integration that enhances customer tracking and campaign management. Key features like automated emails, customer segmentation, and abandoned cart automations are praised for boosting customer engagement and sales. The app's continuous updates, along with quick and reliable customer support, further contribute to its effectiveness in business growth.
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We’ve been using ActiveCampaign for a a bit over a year now after moving from MailChimp. It’s better in a lot of ways, especially how easy building automations is with their visual flow builder. One of the issues early on was having better segmentation conditions for our customers and syncing with Shopify properly, but it’s looking like this app has resolved some of those issues, so that’s a plus.
Great service up to the point when you commit to the paid plan... after that my account manager disappeared, passed on from one rep to the next. Ended up costing us $600 USD and we didn't send a single e-mail or gain any insight. This app is definitely not for small businesses trying to simplify. It needs a lot of your time and has a steep learning curve.
Hi there!
Thank you for sharing your honest feedback — this is certainly not the experience we want our new customers to have. A member of our team has reached out to you ...
The concept and function of AC is great, and the automations are dynamic and versatile. But I can't help but wonder why designing an email in AC is so terribly clunky and difficult to use?
If visuals are a core part of your brand, you might be better off with a diff program. And if you don't have the time to dive deep into understanding automation flows, you also might be better off with a diff ...
Thank you for taking the time to review your experience! The team appreciates your feedback and is continuing to work on improving the experience for our users.
Feel free to ...
This app is super helpful in figuring out automations. I felt like I was having to do a TON of back and forth figuring things out and it made it much more simple.
I definitely like email marketing and automations that can triggered by at least 100 different actions. I have 2 tickets currently with support team; they are slow at getting back with me or have just forgotten I exist. If your email is Outlook based you will have a lot of problems (receiving campaigns to inbox). Another thing that i find strange, is that after you send a campaign you can no ...
Thank you for taking the time to leave a review. Feedback from customers is important to us and helps us create a better experience for users in the future.
-Your friends at ...
It looks very complete and comes highly recommended from digital marketing friends so should be perfect for my business. I’m looking forward to learn it
Was able to integrate Shopify and ActiveCampaign to transfer contacts and trigger automations. Email Designer is really well built but can be slow and buggy sometimes.
We had an initial review of 5 stars and now we are revising it to 2 stars and here is why -> we chose Active Campaign (over Klaviyo) over a year ago and used Active Campaign considerably during the time. We were quite satisfied until we started running into regular issues related to fonts / design and lately integration issues (with pop ups, etc.) to the point where we could not send emails, ...
Thank you for taking the time to leave this valuable feedback! Our team is always looking for ways to improve, and your feedback is a great insight into how we can do better. ...
Loved my onboarding process with ActiveCampaign. I have never had such quality service and attention during an onboarding. I am excited to see what features they keep developing, specifically improvements in reporting.
App ottima, servizio clienti totalmente inesistente
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