Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
October 24, 2022

Very helpful customer service. Timely and effective. Highly recommended to receive high-value conversion.

Amazing Graze Flowers
Time spent using app: Over 1 year
October 23, 2022

App doesn't support Canadian currency. I can't change my FB account currency so can't use your app. Looked good though.

Time spent using app: About 1 hour
October 21, 2022

I was unable to get adequate ad designs from the design team. After a period of weeks we decided not to continue with AdRoll. They made it a nightmare to get our data removed from their system. Think very carefully before allowing AdRoll to integrate with your store.

United States
Time spent using app: Over 2 years
AdRoll replied October 27, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team,

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

I see that your account with AdRoll is now closed - I'm very sorry to see that. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Currently, our supervisors are looking deeper into your request with regards to removing the personal data - I'll make sure you'll get an update as soon as possible.

Feel free to reply to the emails send if you’re open to discussing more.


October 21, 2022

Simple integration and creating campaigns is very easy. The customer service is amazing and they are happy to help with any questions you have.

Northeast Country Store
United States
Time spent using app: 9 months
October 12, 2022

I haven't run any ads yet (but a previous marketing company we worked with had) but the support to walk me through the app and best practices was great. They provided links, and recording tutorials on how to set up specific things on our account.

Primal Pastures
United States
Time spent using app: Over 2 years
October 12, 2022

Super easy integration and makes tracking activity/creating dynamic ads easy as pie. I highly recommend it!

Drew Gallagher Music
United States
Time spent using app: 9 days
October 11, 2022

Blij met de service, zeker een aanrader!! en geholpen door Tatiana heel klant vriendelijk en service gericht... nam zelfs de tijd om mijn advertentie te bekijken, en mij tips en tricks te geven. ben dankbaar!!

Time spent using app: 3 days
October 6, 2022

Amazing app! The retargeting campaign options is easy to use, and pretty much gives you all the tools you need to start running ads in minutes. You start seeing results right away, and if you ever need help with anything, the support you get is outstanding! - Shoutout to Hamsa for helping me out :)

United States
Time spent using app: 2 months
October 4, 2022

Tatiana was amazing and helpful. Now hoping it converts! The implementation was smooth, and I'm hopeful sales follow.

Tupelo Goods
United States
Time spent using app: About 4 years
October 3, 2022

Very disappointed, highly unprofessional team, after removing the app they still have my card details and deducted $170 lying that they used it for the ad , already file complain against them, let see what Shopify team does to them

Carventory Mate
Time spent using app: 6 days