Reviews (861)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to notify customers when out-of-stock items are available again, effectively recapturing sales and providing insights into customer demand. It is easy to install and integrates seamlessly with Shopify themes, offering customizable notification options like email, SMS, and push notifications. The interface is user-friendly, and merchants can easily export data for reporting. The app is reliable and the support team is noted for their quick, effective assistance, often resolving issues within 24 hours and helping with customization and troubleshooting. Merchants report positive experiences with both the app's features and customer support, enhancing customer engagement and boosting sales.

Edited February 4, 2021

Worth every dollar. Amazing at capturing demand for a product, works seamlessly and had great customer service!

Poplin
Australia
Over 3 years using the app
Edited December 15, 2015

This app is top notch not only for the functionality / price spectrum, ease of use to get up and running, but also because of amazing customer support.
Matt & Jack go beyond expectations and truly are helpful if a problem is to arise. We pay other software companies exponentially more money and they seem to just gloss over our issues.
Our company has a unique business model where things go in/out of stock regularly and Matt was nice enough to explain what was going on and come up with a solution to a rather complex problem.
Can't recommend enough.

Taylor Stitch
United States
Over 3 years using the app
May 8, 2023

We were having issues with our Shopify theme not correctly showing our Back-in-stock button on product pages, and Back-in-stock went in and customized a button with our theme for us in a very timely manner!

Ware
United States
Over 3 years using the app
Edited October 19, 2022

Back In Stock is a FANTASTIC app. Not only does it make back-in-stock notification requests super easy to send, the analytics down to the variant level are awesome. Very easy to install. Great app & terrific support!

Mission Mercantile
United States
Over 3 years using the app
Back in Stock replied October 19, 2022

Hi 👋🏽 Thank you for your amazing review! We're happy that you're loving our app and our support 🤩!

September 28, 2020

Sarah at Back in Stock did an amazing job! She worked personally with me after hours to retrieve data. We are grateful and I recommend working with Sara!

Ruthie Grace
United States
Over 3 years using the app
April 2, 2021

Fantastic app, very easy to setup and use and takes all the work out of the process of notifying customers. Well worth the price.

Inner Strength Products
Canada
Over 3 years using the app
February 4, 2021

We were looking for an app with a good user interface and a fair pricing structure that would allow potential customers to get notified when our out of stock items were back in stock...and this app was a perfect match. Within the first month, we had over 100 notifications sent and most turned into customers...so the value was clear. Also, customer service was great (we had a minor interface issue we thought might have been caused by the app due to our complicated subscription setup and they helped to confirm where the issue was).

Bouquet Box
United States
Over 3 years using the app
March 10, 2022

The app works flawlessly and our faithful customers are happy. Also their tech support is a top notch.

Context Travel
United States
Over 3 years using the app
Back in Stock replied March 16, 2022

Thank you for taking the time to write this. We're always happy to help 😊!

October 18, 2023

Great tech support - we have recently updated our store theme, there was issue with back in stock working with this theme - the Back in Stock resolved this within 12hrs of the message we sent them and the solution works perfectly

Bayside Blades
Australia
Over 3 years using the app
October 11, 2023

Great app, ROI positive and gets the job done.

Spirit Pieces
United States
Over 3 years using the app