All reviews
Pots & Plants
We have used BookThatApp for several years for our Premium Christmas Tree Delivery Service. Initially a little difficult at first, years ago with getting help/support. But Now we get excellent support. Cudos to Rob especially he has helped us several times. Always gets us running smoothly and also courteous. Recommended
OBSESSION PORTAL
Updating my review :)
Everything was just a misunderstanding, i thought support gave me an outdated instruction when i followed it wasn't working it's just because the code lines in my theme is different, well THEY FIX EVERYTHING! I was wrong putting 1 star review due to disappointment, but now I'm making things right. I could say this team is working hard to give FREE BEST APP, I salute your hard work guys!
Koko Cabane
Très bonne appli pour la gestion calendaire d'ateliers par exemple. Il manque juste la possibilité de pouvoir gérer pour un produit les quantités à des dates différentes de manière manuelle.
Grillboats
I could not be any happier with the support staff.
This app is flawless if you have a rental business like I do.
Gearbox Adventure Rentals
App functions well enough but customer support SUCKS. I booked with these guys for 6 months and couldn't take it anymore so I found another solution. Every time I had a problem they would respond with "well that's not included but you can pay us more and we'll fix it" or "our app never did that" when functionality would stop working suddenly. Customer service always treated me like an idiot and refused to help while my customers couldn't pay me for my services because of their app. I was paying these guys $20 a month which is almost as much as the entire website and could never get help. Unfortunately, they have a monopoly on the booking market in regards to Shopify so there aren't many other options. My suggestion would be to use a different web platform if you want to rent products. Shopify isn't built to handle rentals easily. It's constantly a workaround to get things to work.
Developer reply
Dear Shop Owner
Thanks for taking the time to leave us a review.
We are sorry that you think our customer support doesn't deliver as we pride ourselves on great customer service.
We reviewed your ticket history and we see we quoted you on several theme customizations. While we can appreciate that you believe custom work should be included in the monthly app fee, unfortunately that is not a commercial reality as we continually invest our app fees in development time to add new features.
We further see in your ticket history that we fixed a Javascript error caused by another app for free. We feel this is exceptional customer service so we were a bit surprised at your comments regarding our service.
We wish you the best of luck with your business!
Zetya Support
Urban Walkies
A lot of coding involved, poor customer service and support. I was treated like an idiot and quite frankly didn't feel as though they wanted to help me even though I was a paying customer. My website is still down due to their poor support. Please cancel my subscription immediately.
Developer reply
Dear Shop Owner
Thanks for taking time to leave a review!
We are sorry that you felt our support was not up to your standards. We reviewed your ticket history and see that apparently hired or had someone else install the app which was done incorrectly which broke your site and delayed your launch.
We answered your tickets in a timely manner and tried our best to direct you to our support documentation regarding your theme. These instructions provided step by step instructions on how to install the app into your theme.
There is nothing that we can see that indicates poor customer service hence we are very surprised at your review.
Nonetheless we wish you much success with your shop!
The Support Team at Zetya
Projectdress
Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process
Amuse Toys
We rely on this a great app to book events, classes,appointments...pretty much anything for our retail store.
Easy to customize and schedule anything.
Even though the interface is very intuitive, if I am ever in a jam and can't figure something out, they reply very quickly.
Funkits
Really amazing customer support. They respond insanely fast.
Az Displays
Have had a couple of bumps but support was right on top of the problem and fixed us right up. App works wonderful for our needs.