Dear Ian O'Brien of Just Play Games
Thanks for taking the time to leave a review, and our apologies that you did not like the answers provided by our support desk.
We spent several days trying to identify the issue you raised in your ticket and were unable to reproduce it. Your review implies that we intentionally brushed you off which is not accurate. Our support staff went back and forth with you several times trying to pinpoint the issue. You then indicated that you were going to find another solution and only at that point was the ticket closed.
When customers bring us issues that we can replicate, we fix them. In this case unfortunately we were unable to replicate the issue described.
Book That App Support
Trialled this app for our store, and it has a completely breaking bug - the calendar on mobile constantly resets itself to the same view no matter what the user chooses. Contacted support and they simply told us they couldn't reproduce the issue and hence couldn't help. We sent them detailed explanations of what was a very easy to reproduce problem, and we reproduced it ourselves with over 30 of our customers across the whole gamut of mobile devices - android, apple, various levels of iOS and android OS; the developers still continued to tell us that they couldn't reproduce it, so we stopped wasting time trying to get them to fix it.
If the level of support for the product is "despite the fact that you can reproduce it on every device you've tried it on, we can't, so we're going to assume there is no bug" it's definitely better to avoid it then use it.
Very poor support experience. You should be going out of your way to help someone with a bug this major, and in the process fix your product, rather than denying its existence - it's almost childish!
Dear Shop Owner
Thanks for taking the time to leave a review!
We spent several days trying to identify the issue you raised in
your ticket and were unable to reproduce it. Your review
implies that we intentionally brushed you off which is not
accurate. When customers bring us issues that we can replicate,
we fix them. In this case unfortunately we were unable to
replicate the issue described.
Thanks and good luck with your store!
The Support Team at Zetya
Helped me really well with my booking business.
After looking through many apps, Book That App has been the closest to fitting our needs. After some tweaking and figuring out the app, we have been pleased with the app. The customer service was very patient and responsive in answering all our questions and concerns. Thank you Book That App support!
Its A Sling Thing
Been using for 3 years on www.itsaslingthing.co.uk and no other app comes close to doing what we need. Works well with little downtime and realistic charge. Would recommend.
Kick Scoot Uk
Great app and great customer service
Get the job done as advertised. Support is responsive.
I changed mails with suport team about some technicals problems trying to installed this app on my site. they was very kind to my questions and comments. at the end everything went well and the application works as i need.
My Wedding Decor
I have been using BookThatApp since August 2015 on my website, www.myweddingdecor.com.au. I use it in the Hire section to allow customers to know exactly when event decor is available to rent. The ease of being able to lock in a particular calendar date and to book decor for hire has made my rental side of my business grow significantly. I don't think it would have grown as easily without BookThatApp. The app does not "play" nicely with some of the other apps on the market, namely "Quantity Breaks" but I hope they will fix this in time. Nonetheless, this is a godsend.
Light My Way
Awesome product! Does exactly what I need it to do. I love that I can customize functions to fit different products that helps tremendously when we offer more than 1 type of service.
The team was swift to respond and even friendly throughout my frustration.
Thanks a Bunch!!