have used this app for my tree menu for years and was great until the update when it stopped working with Safari Browser. Now left with a drop down menu I can't update and amend. Useless and its been months since the update still no fix
Thank you for being with us for being with us for the past 4 years! We are very sorry for the situation caused by this issue.
Our support team had replied your emails several times with no answer from your side. Please get back to us so that we can try to find a solution.
Hope to hear from you soon.
let's see, this app is good but needs lots and lots of improvement, for example you can't use you're icon for menu, and it does not support other app compatibility and i had other issue with menu acting weird, i do not recommend this app unless they make changes, and make more customizable. the support was ok , not bad or good just ok
Our apologies that your experience with app was not what you expected.
Our support team had replied your ticket about this issue. Please check it and we will try to find out a solution for the compatibility problem that you experienced.
Please be patient with us and let us know if there is any other things that you want us to improve on our app.
All the best!
I sent you an e-mail about the installation and you still haven't returned?
Could you please support me for setup?
Hi! I spent a lot of time trying to figure it out how can I reply to this review.
We replied each time to your 2 emails with detailed instructions and we received no answer from you. We then tried to contact you again and still no answer. We did all in our powers to help you and we were just ignored.
Honestly I do not know what we could have done differently to avoid such a bad review.
Also, I find it very strange that the same review, the exact words, you put to one of our competitors on the same day.
We are here to help you and we will do our best to do so, but in cases like these we are just blocked.
This used to work fine but somehow since to today it stoped working. I have nee trying to reach help since early in the morning and i haven't heard back yet from anyone on the support team. I understand there should be a lot of inquirys and maybe thats why they are taking so long to help me but in this case if i dont have a working menu, costumers are not able to see our products so it is URGENT. I have sent several emails and tried to fix it myself but before it was asking me for a password which my page doesn't have and now it says that i need to use another browser? i don't understand and nobody seems to help. I am not givind a 1 star review because before today i was working fine.
We are so so sorry about the inconvenience. It was not fair to you to have a few hours without the menu on your store.
As we explained in the emails, Shopify has made a change into its code without announcing us. This made that our app and others from the App Store be removed from our customers store.
All this was happening in the middle of the night for us (we live in the GMT+ 2 area).
As you also so graciously described in your review we had hundreds of emails and a big problem on our hands. We could not possible reply to all of them all of a sudden since we made the decision that it is more important to gather our forces to solve the problem first.
And we did it and in a few hours everything was up and running. The issue was solved.
I really hope you understand our position also and maybe consider changing your review.
Again I am very sorry about the discomfort caused.
Have a great day!
The app is too expensive for what you are getting. No customisation possibilities. I switched to another app.
We are very sorry to hear you are disappointed with us. Although we have payed plans, we also offer a Free plan, as we wanted to offer everyone the possibility to have a mega menu. As for customising the Mega Menu, in our dashboard you can easily add some styling by just selecting the options. For advanced styling options, as per email conversation, we strongly recommend the use of an expert developer. The CSS files can be edited (and we provided you with the steps to do it). We hope you understand and we wish you all the best!
Unfortunately this app could not deliver in a lot of ways. On the surface this app seemed great for building a dynamic, engaging menu but we quickly realized this wasn't the case, and certainly wasn't worth the monthly subscription rate ( we have had the app installed and live for 2 months)
The support once you purcahse the app is basic at best, and when you have something that constantly crashes and overwrites this becomes very frustrating. Other apps we have used as a company have been great at some small custom alterations - this was not one them. The app auto generated collections we could not delete, affecting our site performance, and site indexing.
This app may be OK if you have a very small catalog of products, but otherwise we believe their are better alternatives on the App store.
True African Art Com
It works - but if one doesn't need the app anymore there are no clear instructions or warnings on how to get the app's files and code that it leaves behind in your theme.
The developer says that Shopify does not allow them to touch the code on one's site, but other apps I have installed - they do adjust the code if asked.
There were about 10 items left in the code after Mega Menu was deleted from my store. Most of them were empty files but there were some lines of code that needed to be removed,
I had to contact the developer by e-mail for the names and code lines in order to uninstall them and keep my code clean. I did not see any obvious instruction or notice about this on their app page.
I think the developer would do better if they clearly and directly placed instructions on their app page of what is left behind when it is uninstalled and where to find it in order for the user to have clean code and no content files left behind.
And if the files are kept there to save the navigation previously made, then Buddha should have that option to save it in their console, not our personal files.
Tshirt Mugs And Beyond
i can;t add the menu to my site i have to contach customer service ervery time
I want to create tree submenu by using TAGs, but it seems doesn't have this function.
what is up with the redirects and the app crashing?