The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
this app does not work, support never answer
it's a lost of time and money
i pay the premium version and nobody is here to set up the campaign, just create 3 campaign with no keywords, nothing constructed
As we told you by email, when you became a Premium user, we contactd you regading the Adwords campaigns we created but for some reason our mails went directly to your Spam folder.
email sent to Shopify:
I used an app on shopify for google ads but have had an aweful expereince of the company with totally irrelvant ads being created and then made live by this company without being approved by myself.
They do this simply to generate income for themselves without any concern for the person who has to pay for the ad costs.
I would have assumed that Shopify would have verified apps that they list on their marketplace and if they donlt then they should. I'd like a proposal from Shopify on the costs that have been run up by this app that were not approved by ourselves.
Really sorry for your disappointment. During the setup process, you were asked how many collections you wanted to advertise. You can always reach us by mail or chat to specify any different set up that does not fit the ones offered on our app. There is a tick box on your dashboard app where you decide if you want the campigns running or not
It wasn't made clear that the app or developer/company of app would automatically build and place ads without our permission and/or approvals. Not to mention the ads were totally off-brand (see the poor choice of typography). Add to that the ads that were placed appear to have been completely ineffective. Strongly advise not using this app.
We are sorry you feel that way about our app. Please note that when you download the app, there is a checkbox which authorizes us to create and upload the campaigns we create to your Adwords account. Also, we sent you a confirmation email when we uploaded the campaigns and we have acknowledged of you reading it. Regarding the off-brand ad design, we have a banner customizer tool available under our Premium Plan.
It looks promising... need to go through the ads that they created one by one to check if everything is okay. Just be careful with when they will start your ads. I just got surprised and in like 15 minutes 15 ads went on, got charged like 20 dollars without any email from the team. Thanks to the notification on my phone that shows me 15 ads! They just activated all of them. And I had to pause them because 15 x 10 dollars a day is 150 USD times 30 days in a month is a lot of money!
Update: Also, to get an email with a message that I need to be 'more connected to the reality' from a Senior Account Manager David Menutti because instead of 20 USD I wrote 60 USD in my first review is a bit of a slap in the face for your client.
Thanks for your work guys I appreciate your time, but I think I'm gonna work with a person like this who attitude is not right.
14/09/2019 It's not about the money now but your worker language... that's all guys. Shame that those words came from someone who has a senior position.
We are sorry for the misunderstanding. We sent you a confirmation email when we uploaded the campaigns. As we told you on a previous email, that expends did not come from the campaigns we created. Please note that the maximum daily spend will not exceed the budget you set on the App on a 30-day average.
Egg n Chips London
I have paid them £50 per month for a year now, since the start of 2020 the account rep doesn't answer emails. For months last year. Firstly they got all our keywords wrong, then they advertise out of stock products, then when I ask them why aren't you advertising on google shopping they said they were but they weren't. Then after a few months the account rep said oh yeah, we haven't been advertising on google shopping, we've had a technical issue. That was the last communication and no answers to my messages yet they kept charging £50. They refunded one month of £50 and said it will be okay from now on but it got even worse as no one would answer messages at all. Very disappointed by this service who take money and offer you nothing. If that's how clever ecommerce treat a premium customer, I dread to think how they treat a free user.
Thank you for your review! We are happy to hear your experience with Clever Google Ads has been a breeze! We hope to hear back soon regarding your premium subscription experience.
Big disappointment. The campaign was set up without any keyword research, most of the traffic from India, although specifically was told what countries need to be set. Waisted money and time. Hope they will improve in the future.
Regarding the keyword reserach, we use the name of the products on your store to create the keywords for your campaigns. During the setup process, you were asked to choose the countries you wanted to target.
Please note that we do not manage campaigns that are not created by us. The Indian traffic may have come from a different source (Facebook, Instagram...) but not from our campaigns.
Don't use this app! They use click bots and your daily budget will go in 30 min by automated bots (not real customers visiting your site)
We are a Google Premier Partner and we never use Bots to increase your traffic, all your clicks come from real people searching products like the ones you have. You can track the traffic on your Google Ads account.
We have tried to use this app 2 times in 2 years. Ads were horid, wrong logo, wrong search terms, never again.
Sorry about your bad experience. We can always try again fixing what you were not happy with...
- The ads are not targeted very well. I can't specify areas of the country to target as opposed to others.
- The ads point to specific products as opposed to collections a lot of the time.
- The campaigns are lopsided heavily on what is generating clicks. A specific campaign ad is taking up all of the daily budget when others are not even being utilized.
- It feels wasteful of our advertising budget.
- They ask a few generic setup questions about your store and then display those answers as part of the ads, which is fine, however, they typoed the ad due to an HTML coding error and they did not fix it, even after I emailed them multiple times about it. Which brings me to my last point...
- Support does not respond back to help in any way whatsoever. I emailed 3 times for help and received no response.
It's a shame because the app has a ton of potential, but the implementation of it is lacking and their customer service and support is absolutely horrendous.
For local or regional target, you can contact us and we will adjust it for you. Regarding the products, there are some of them which are more searched than others so they get more traffic, hence more budget. As for the support, we are sorry about that, you can always reach us by email or chat.
0 conversion. support never reply to my questions. 0 conversion. support never reply to my questions
Sorry about your bad experience. We have email and char as support channels. Please try to reach us again and we will respond you.