Reviews (7,962)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this platform for its wide product range, competitive pricing, and efficient shipping. Its seamless integration with e-commerce platforms simplifies order management and product browsing. The 24/7 customer service is proactive in resolving issues, and additional services like product sourcing and custom packaging are available. Each merchant is assigned a personal agent, ensuring prompt service. The platform is recognized for its comprehensive services and efficient systems, making it a reliable choice for dropshippers.
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I just started using CJ a month ago, and I have to say, it has not been going well. I listed and successfully sourced a handful of products. Got many orders from my customers and was notified by my agent that half of the products were out of stock AFTER MORE THAN A WEEK of placing the order, even after they "successfully" sourced the items. Now, I have to refund hundreds of dollars to my customers. This was a problem I was trying to avoid when switching to CJ, but unfortunetely, it turned into more of a problem for my business. I had a better experience with AliExpress and Oberlo. I do not recommend CJ for dropshipping. I will now have to switch to a real sourcing agent to handle all of my orders.
Dear customer, We are so sorry that CJ didn't give you a nice ordering experience. For out-of-stock issues, we will accept all suggestions and comments from you and improve our service as soon as possible. We have urged manufacturers to ship again, and at the same time, we are also looking for new suppliers to solve the shortage problem. Please be patient for a while. Thank you very much!
Awesome customer service, very friendly and welcoming, made my entry into the dropshipping world very easy :)
It's my first order and everything going well, thanks for Ceci helped me very well buy locating my order and make everything in the right way
I am very satisfied with this platform and with my agent Danny which is very helpful and professional.
Thank you for your feedback! Your approval is our motivation.
Remi is my agent, she helped me very well, thanks to her. I had a synchronization problem and everything was fixed!
Very good app the Agents are very helpful and quick to respond to any queries you might have. I have beeen using for more than a year.
Excellent app and Excellent service, the agent is able to solve any kind of your enquiries with instant response. Thank you!
Thank you for your feedback! Your approval is our motivation.
I can truly say that Anne Yao has the best customer service, she was very polite and helped step-by-step through a problem I was stuck on. Amazing customer service
I am using cj since 1 month and I love their support service, they give you an agent that always solve any poblem fast. I think I am lucky to have Catherine Li as agent. Shipping times are good too
Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!
Even though we have the middle of the night at my time, Niky accompanied me through the night and answered all my questions... Believe me, there were quite a few, hehe! Thank you Niky!!