Reviews (526)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for efficiently managing wholesale and retail pricing on Shopify. It offers detailed pricing options like individual customer pricing, tiered pricing, and mix & match quantity breaks. The app integrates seamlessly with Shopify, handling complex pricing scenarios effectively. Customer support is praised for being responsive and knowledgeable, ensuring quick resolutions and customer satisfaction.

June 3, 2026

We will be looking into other options as this app continues to crash and not work, while the "support" ignores us reaching out for assistance. This app was great until it wasn't. Why would we pay for something that hasn't been working properly for the last 3+ weeks?

Elysian Brewing Company
United States
Over 2 years using the app
May 28, 2026

Bold has helped us offer better pricing to our B2B customers without a lot of hassle. When I had a Bold/browser problem, Chintak stuck with it until it was solved. Thank you.

Get 2 It Sales LLC
United States
5 months using the app
January 28, 2026

Bold Custom Pricing has been a great way for us to provide a dynamic, functional wholesale channel for our B2B customers on Shopify without having to invest in Shopify Plus as we are still growing to a level that justifies that level of investment. It's easy to use, affordable and the support team has been great.

Shout out to Chintak for helping me unlock some extra functionality and troubleshoot a few issues we were having. Highly recommend!

Smoking Gun Coffee Wholesale
Canada
Over 1 year using the app
February 27, 2026

Total disaster. It fails constantly and has ended up costing us far more money due to incorrect pricing, on top of the app’s own cost. Absolutely not worth it.

COC-Online
Spain
About 2 years using the app
Edited February 13, 2026

Update Feb 12 2026: While trying to remove the traces their support folks messed up our order numbers sequence, we are reporting this to Shopify app support.

The Bold Custom Pricing app is in serious need of a revamp some features don't work and whole store slows down. To ensure better performance and reliability it really should be aiming for the 'Built for Shopify' badge. We eventually uninstalled the app with the assistance of Bold's support team, but unfortunately, it still left traces of code behind on our store. A cleaner, more complete uninstall process is essential.

LIFE ENTHUSIAST
United States
11 days using the app
July 7, 2023

The Bold Custom Pricing: Wholesale app's "Detailed Pricing" has allowed us to set specific item prices for specific customers in our Shopify store, with the option of setting either a fixed price or a percentage discount. Before the customer logs in, they see our regular price. Once they log in to their own account, they see the custom price we have reserved for them on certain items. If we haven't set a discount on an item for them, they still see the regular price. We have a large number of products available in our online store, so this app is very helpful for this purpose. It allows us to offer different discounts to different customers on specific products. We can set a tag to a customer record, and then in the Detailed Pricing section we see a column for each tag alongside a row for every product in our store. At that point, we find the product or products and type in the price we want to offer the customer with that tag. The discount price remains attached to the product throughout the time the customer places their order and then checks out, so we don't have to do anything after we set the price. Bold Custom Pricing has been a wonderful option for us and has helped us attract customers who want to see their discounted prices while they are shopping online.

Tri-Med Medical Supplies, Inc.
United States
Over 6 years using the app
Bold replied July 10, 2023

Reviews like your make our day! Thanks so much for taking the time to write in. We are thrilled to hear the Detailed Pricing feature in Custom Pricing is working so well for your business. Thanks for choosing Bold, and thanks for your feedback!

July 10, 2023

I do recommend Bold Customer Pricing.
It has helped us serve B2C and B2B in one single site. Different pricing strategies are different to manage and this app makes it easier.

Atlesia
Mexico
Over 5 years using the app
Bold replied July 14, 2023

Thank you so much for your kind review! It makes us so happy to design helpful solutions for businesses like yours. Thanks for choosing Bold!

August 4, 2023

We manage 2700 customers, many with custom discounts on over 9000 sku’s. We are able to create profiles for 25 price classes, and give specific discounts for each price class. The amount of time it would take without this app is inconceivable.
Highly recommended .

FEIN Dealer Portal
Canada
Over 5 years using the app
Bold replied August 9, 2023

Thank you so much for taking the time to review Custom Pricing. Your glowing review made our day! We are happy to hear you are saving so much time. Thanks for choosing Bold!

December 17, 2023

Wholesale prices on showin up at checkout.
I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.

LuxeBeauty.com
United States
Over 4 years using the app
Bold replied December 18, 2023

Thank you so much for writing in to let us know. Our team has reached out to provide some support. We hope to make your experience better and get you back on track as quickly as possible!

August 15, 2023

It is a good app. We are direct to retail, not wholesale, but when our farmers have a lot of one product we can help move them by offering incentives for people to buy more.

We like the app. The only thing I wish would be fixed is some items' default products, for no reason, begin tracking inventory even when I set them not to. When this happens, people can not add more than a few items to cart and we have to troubleshoot. Happens often. Can this be resolved?

Bone-In Food
United States
Over 4 years using the app
Bold replied August 25, 2023

Thanks so much for writing in! Our team has reached out to provide assistance with the issue you are seeing. We hope to get the issue sorted and get you back on track.