Reviews (1,077)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage automatic bulk discounts and offer custom pricing for different customer types, enhancing both retail and wholesale operations. It integrates seamlessly with Shopify, and the customer support is praised for its responsiveness and ability to provide timely, sometimes custom, solutions. Merchants note the app effectively increases sales and improves market positioning.

August 23, 2024

Very happy with the support that Bold Commerce provided regarding an issue we were having with custom pricing. Shout out to Chintak who was very fast to respond and helped get the issue fixed promptly. Thank you for the great support!

DVDO
United States
Almost 4 years using the app
October 11, 2024

If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent.

However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync data, the logic is so poorly thought out that it has to RESYNC every time a price change is made to the shopify price.

ummm ever heard of a check? You know to check which data is updated and which is the same and then only sync the updated data? Apparently the team at BOLD has not figured that out. No, seriously they actually haven't considered it.

But then get this, even after it re-syncs EVERYTHING, it does not always update the pricing for every item. And to top it off they don't keep an error log for the SYNC you just spent hours waiting for to understand what the issue(s) were are.

Now, let's talk about their support. That is limited to 9am-5pm CST with NO OPTION for support outside of regular business hours. This means if you run into an issue with their app, they are non-existent after 5pm CST, and don't even try to get ahold of them on the weekends.

OH, did I mention that when the app is syncing parts of the app don't work? Yep, forget about reviewing products or anything else in the app while it's syncing because you can't access them... at all!

This app is so poorly coded, its logic was not thought out in the least, the UX is confusing and problematic and their support seems to have zero idea why things don't work and respond with... "It works for other people"...

If you are considering this app, RUN! DO NOT WALK AWAY. It is a complete waste of time and energy.

pro.mtncolors.com
United States
About 2 months using the app
BOLD replied November 15, 2024

Hey Dan, this is Jay (one of the co-founders of Bold). I'm so sorry for the trouble you had and would be happy to personally help you set it up. There are a few nuances to how fast prices can be updated, so some of that isn't able to be changed, but I'd love to hop on a call and hear any feedback you have on UX improvements. We're always trying to improve things.

My personal email is jm@boldcommerce.com - if you're up for it, shoot me an email and I'd love to up on a call and walk through some of the challenges you had.

October 4, 2024

The Support was extreme friendly and helped me with all of my Requests.

Joe Frex Retail
Germany
3 months using the app
September 24, 2024

Helpful to resolve an issue with Custom Pricing

ProGen Global
United States
About 1 month using the app
Edited September 13, 2024

Chintak was sweet. and very helpful. App is great for custom pricing

Building Controls Group
United States
Over 1 year using the app
May 10, 2024

While I am still in the implementation stage of using this app, support has been fantastic. My site has a lot of customizations which can make adding new apps tricky, but Chintak and team have worked with me to solve every question I've had. Support is available virtually immediately and anything they need extra time with has only ever taken a day to resolve.

Grid Connect
United States
3 months using the app
BOLD replied May 13, 2024

We're thrilled that we've been able to help you get Custom Pricing working on your store! Thanks for the kind review.

April 23, 2024

Excellent build quality. Service is amazing as well. We have been using Bold for some time and quantity breaks work well. Irfan's help has been amazing in helping us solve anything which occurs.

Ampack
United States
Over 3 years using the app
BOLD replied May 8, 2024

We love to hear it! Reliable quality and exceptional service are what we strive for. Thanks for taking the time to submit a review.

February 11, 2024

This review is more about the impeccable customer service from the Bold team than the app itself, although the app functions brilliantly!

The support team are so responsive, I get replies to queries within a few hours and any issues (which are rare but can happen of course) are always resolved in a timely manner.

Further to that, in these recent weeks I've had two instances where I needed urgent help to rectify some problems in the checkout experience, and the team assisted with custom coding to alleviate problems our store was facing with discounts falling off when using certain payment methods.

I had looked at other apps to manage this task, which all would have cost us another whole subscription, but the Bold team helped me at no extra charge to create a custom solution for our store. For that reason, this app and any app by Bold is always going to be worth the money to us for the amazing level of continued support we receive from the team.

Thank you!

Worklocker Australia
Australia
Over 1 year using the app
BOLD replied February 21, 2024

Thanks for the awesome review! We are glad to hear that you've been enjoying Custom Pricing and had a positive experience with our Customer Success team. Thanks for choosing Bold!

Edited April 12, 2024

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization.

1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources.

2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively.

3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority.

Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module.

In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

CleanandShiny
United Kingdom
7 months using the app
BOLD replied May 8, 2024

Thank you for the fantastic review! We're thrilled that Bold Customer Pricing has helped you streamline your operations and cater to your diverse customer base. Our team is always happy to hear how much our support contributes to your success.

Edited May 30, 2024

Good app overall. Nothing mind blowing and the UI can be updated.

The ability to not search for editing product pricing based on SKU should be fixed.

Wholesale Pricing Discount and Wholesale Gorilla offer a better UI, real people to talk to for support, and NET Terms if that matters to you.

Arkon Mounts
United States
Over 1 year using the app
BOLD replied May 8, 2024

Thank you for your review. Feedback like this helps us prioritize what we work on next.