Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

November 4, 2014

Looked for Wholesale pricing and found the app written by Boldapps. The software is exactly what I need and more. The customer service is very friendly and professional. The update to http://distinctlyjohan.com was done without any issues. Boldapps provided me with enough training material to get me started on the right path. I will use them again for any other software upgrades.

DistinctlyJohan
United States
18 days using the app
July 18, 2014

Easy to use and set up once it is installed, they have great documentation. I did have to pay to have it installed but they did it within one day.

Global Handmade Hope - Glory Projects
United States
About 1 year using the app
February 17, 2016

Thanks to Mohammad for prompt and efficient service.

My Beauty Co
South Africa
17 days using the app
September 17, 2019

I was so lost. I wanted Quantity breaks. You seemed to have removed the ability to get the standalone app anymore and because of this I was so lost. However your live chat op REGINA helped me out and seriously solved all my issues so quickly. Thank you REGINA you ledge! I appreciate great customer service. And the bundled app is easy to understand once it was explained to me. Quick tip for Bold, maybe a small disclaimer about this new bundled app you have so that we don't get lost using it...as I am rarely disoriented in a tech app....that's saying something to me that you need more instructions about how to get JUST Quantity breaks within this new setup.

REGINA you are a lifesaver.

superabounds
Australia
17 days using the app
BOLD replied September 18, 2019

Hi there! Thank you so much for your feedback; I'll definitely share that with our team so we can make sure it's more clear that the Quantity Breaks app can no longer be downloaded on its own - although it can be used on its own.

So sorry for the confusion you ran into with this! I'll be sure to look into our documentation to see how we can make this more clear for our customers. We appreciate you bringing this to our attention! However, I'm very glad that Regina was able to help you understand how to get it functioning on its own, and explain it a bit!

November 22, 2013

So far so good! - This App is exactly what we were looking for and enabled us to gear our shopify store up to our wholesale customers. the intergration was super quick and then Bold team have been on hand, good work :)

www.deadgoodshop.com
United Kingdom
About 1 year using the app
Edited September 4, 2019

I'm still figuring this app out, but with the help of the team, especially Parminder I was provided a step-by-step explanation with quick responses. I trust that we are being taken care of.

Kim'C Market
United States
17 days using the app
BOLD replied September 5, 2019

Hi there! We're really glad that Parminder was able to give you some step-by-step instructions and explanations of the app - it can certainly be difficult to understand, so please don't hesitate to reach out if you have any other questions about its functionality.

We want merchants to succeed whether they're using our apps or not, so we absolutely will do anything we can to help you out when you need it. Thanks so much for trusting us, and for the review.

February 25, 2016

Really nice app. Makes my wholesale ordering process a whole lot smoother!

It would be nice to be able to add a variety of shipping prices based on customer tags as well.

Tailor Made Nutrition
United States
12 months using the app
Edited April 4, 2019

I have been using the app for a couple of months now, and i am not at all satisfied with it, but i also can't have my shop without it.
Just to warn others before making your shop depend on it.
First of all, support from bold is EXTREEMLY slow, so when you have an issue, prepare yourself to be really patient.
Second of all, Bold can't agree internally if this app works with their subsciption app, some say it does, other say it is compatible in some situation, and then others agian say not at all, this depends entirely on the individual you are put in contact with.
Also what bold does not tell you is YOU CAN'T USE COMPARE AT PRICES when using this app, at least that's what they told me, although it does work in some situations and not in others, i have doubts about this explanation, as it should be a general problem with compare at prices, but it just isn't, so i suspect this is just a way to go arround seriously helping me with my issue. The issue i have is that even though i have set a custom pricing at 20% the discount on the shop, some items are not discounted at all and others have the wrong discount, the explanation from bold is that i have compare at prices on my products, but this just doesn't add up cause it works on some products and not on others, so i would expect such an incompatability to result in the same issue all the time on all products, which it doesn't.
You sould also be prepared that communication with bold requires an enormeous amount of patience. Bold almost always tries to take the easy way out, which in combination with the extremly long response times, means it could take weeks to solve a simple issue. Somtimes it even feels like they misunderstand on purpose, just to postpone the issue and make you give up on the request.
Trust me on this, if you are considering using bold, move on! Try to find another app, you are really going to spend so much time discussing, explaining and pushing for an answer, it is simply not worth your time.
This is a culmination of a series of very bad experiences with bold, also with other apps from them, and every time you need help, you will feel lost and frustrated, and i think they really deserve an honest review, that explains others what to expect. Who knows maybe it will be heard somewhere in the top of the organization, so that they realize that they are just not providing the support that you would expect of an app developer of this size!

Garnodk
Denmark
10 months using the app
August 26, 2020

Thanks gury , Mayankkumar Patel and melody for helping me out to solve all my pricing issues of my website

GoodZay
Myanmar (Burma)
16 days using the app
March 14, 2018

This app has been a wonderful asset to my business!

Scented Spirit Shirts
United States
16 days using the app