Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

Edited September 20, 2019

We added this app to Shopify to provide our best customers with additional discounts. Unfortunately the app stopped functioning properly. Without a request, it looks like Bold Support logged into our website, created custom orders, but nothing was communicated. Called Support, waited for 15 minutes and then robot told me to call back later.

Support contacted me very quickly to help resolve the issue. Will update once issue is resolved.

Hit Kings Sports Cards
United States
10 months using the app
BOLD replied September 23, 2019

Hi there, I just wanted to apologize for the less-than-exceptional experience you have had so far with our support - that's certainly not what we want for our merchants!

It looks like our support specialist, Guri, has been in contact with you and was able to get the issue fixed on your theme after doing some testing and making necessary changes. We hope that everything is working on your end; could you please let us know if you're experiencing any other problems? We'd love to get everything solved for you!

September 18, 2013

App works ok but not with inventory. If the product has 0 inventory and a user tagged in a group logs in they are still able to buy the item.

I've tried to convey the problem to the support staff but after 3 relays and 2 days of delay between each ticket submission the problem remains.

Poor support, fair execution, high price. Still, it's the best option I have so I'll use it for now.

Q5 Combat
United States
10 months using the app
September 21, 2015

At first, we downloaded Customer Pricing hoping that it would be easy to use, and that we could easily create different customer groups. Having only 2 groups (default and retailer) we thought that it would be SUPER easy.

I had to send about 5 emails a day because the system clearly did not work with our shopify - the default customers were seeing the retailer prices, even though we had followed all the steps necessary so that it did not do so. And, although it may seem like nothing, it had a HUGE impact on our credibility and sales.

Although the Customer Service reps are super friendly and respond quite fast, they didn't help much. I mean, I could see that it was not working, and all I could get as a reply was "no no, don't worry every thing looks fine on our side".

We are a new company launching a product, and Customer Pricing has delayed our launch by a few weeks.

I definitely DO NOT recommend Customer Pricing.

Oui Marketing
Canada
10 months using the app
December 20, 2019

I have used this application in 3 projects and they have really helped me a lot, it is very good and also in the last project I had complications and thanks to Kelsey who helped me at all times and gave me a solution to everything I needed. THANKS

Waterpik
Mexico
10 days using the app
BOLD replied December 23, 2019

Hi there! We're so glad to hear that you've had great success with our Custom Pricing app and it has served you in multiple projects. Sorry about the complications you ran into, however it's great to see that our customer service specialists were able to help you out! Thanks so much for taking the time to leave us a review.

March 24, 2014

Awesome service, very quick to set up and easy to use. Thank-you!

Chicoco
Australia
10 days using the app
July 24, 2020

Thanks Rahul for your help. Professionnal support, and a very good app. I definitely recommand. I'd suggest adding packs (buttons to add 2 or 3 or more items and apply reduction)

NeoSpray
France
10 days using the app
June 18, 2014

It does provide an alternate login group-- a wholesale log in, in my case, with alternate pricing-- but I find the individual item editing a little clunky. Still learning how to use it well.

Medina Mercantile
United States
9 months using the app
October 24, 2016

Customer service was very quick to respond and assist with the app installation.

Teach Social Studies
United States
9 days using the app
March 20, 2016

Amazing! We've seen a significant increase in sales due to this app.

Kyhry from Adonis By Kyhry / AdonisUnderwear.com

Adonis Underwear
United States
9 days using the app
July 8, 2019

Great support. Thank you Harpreet for fixing my initial issues with the display grid using the live chat. :)

Kinetic Gadgets
United States
9 days using the app
BOLD replied July 9, 2019

Hi there; thank you for leaving us a review! We're so happy to hear that Harpreet was able to solve the issues you were having with the display grid!

I am mesmerized by some of your dice sets and accessories; will definitely need to look at picking some up. :-)