Reviews (261)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its strong customer support, ease of use, and efficient label creation. They appreciate the quick and effective support team, straightforward setup, and seamless Shopify integration. The ability to easily create and print shipping labels is particularly noted for streamlining the shipping process. Additionally, the app offers helpful educational resources, such as videos and tutorials, which are beneficial for merchants with limited IT knowledge. Its free cost is also advantageous for small businesses looking to reduce expenses.

December 13, 2023

We use this app from our 1st day with Shopify. It was easy to set-up, it works great. There were some things we needed to adjust and customer support is always very responsive, so far in 24 hours.

Donnerberg
Germany
8 months using the app
January 31, 2024

This app is easy to use and I have never encountered a problem. The support team is excellent and takes care of any issue right away if it arises.

Celtic Collections
Ireland
Almost 3 years using the app
December 11, 2023

I'm a new seller and I can't figure things out on my own that quick. But the DHL support was quick to solve my problem and everything works! thanks to Herr Herwig Brunner :)

Kraftfinity Berlin
Germany
About 2 years using the app
March 8, 2024

Die App könnte noch einfacher aufgestellt sein, vor allem bei internationaler Warenpost und allg. Sendungen ins Ausland. Der Service der Mitarbeiter ist allerdings sehr gut und zuverlässig. Schnelle und zuverlässige Hilfe.

Jump Rope Expert Mira Wate
Germany
About 2 years using the app
DHL replied November 15, 2024

Vielen Dank für den Hinweis! Wir arbeiten daran, die App stetig zu verbessern.

June 21, 2024

Super Service bisher. Nur zu empfehlen!

Harraa
Germany
2 months using the app
DHL replied July 25, 2024

Vielen herzlichen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie mit der Post & DHL Shipping App zufrieden sind.

Edited October 9, 2024

Ich konnte meinen Account verbinden aber ich hatte nur ein einziges Produkt (Warenpost International), obwohl ich nur Pakete innerhalb und außerhalb Deutschlands versende. Das Team hat mir schnell, unkompliziert und sehr gut geholfen. Dafür vielen Dank. Nun funktioniert alles wie gewünscht.

Den fünften Stern hätte es gegeben, wenn es auch ohne Hilfe funktioniert hätte.

SIMPARGA
Germany
13 days using the app
DHL replied October 1, 2024

Es freut uns, dass es nun geklappt hat und dass unser Kundensupport Ihnen weiterhelfen konnte.

January 10, 2024

Very good support. I had some problems and the support helped me a lot to fix the issues. Would be nice to have a overview of tracking for both Retoure and Sending inside shopify app.

Toyabo
Germany
11 months using the app
November 22, 2023

Works without any problems and is very practical. Customer service is very friendly and helps immediately. The app is more convenient than the website.

Sonja Bippus Jewellery
Germany
8 months using the app
February 6, 2024

Competent and friendly customer service. My problem was resolved very quickly. No complaints. Thank you very much!

Simply.Bike
Germany
Over 1 year using the app
June 11, 2024

Funktioniert wie es soll, Support super stark und sehr schnell – danke!

Willy Wolle
Germany
4 months using the app
DHL replied October 11, 2024

Herzlichen Dank für dein positives Feedback und das Kompliment an unseren Support.