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I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.
very easy to use i have just set it up and have not tested it thus far but everything looks good!
I did all the configuration of the app, but the email is not being sent automatically to my client, could someone help me? How should I proceed?
Thank you for reaching out and writing your review. In order to have the digital file automatically sent to your customer after they complete their purchase, you need to enable the "Automatically create fulfillments" option in the app's settings. This will ensure a download link is emailed to the customer immediately. More information on this can be found here: https://bit.ly/3e2fjEf.
If you have done this and emails still do not seem to be sending to customers after purchase, I would recommend getting in touch with our support team directly so they can take a closer look at this for you and help troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster.
I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.
Hi, there. We appreciate you reaching out and sharing your feedback here. I understand you haven't had an ideal experience using the app and I would like our team to take another look into this. If you'd like, you can reconnect with us via the Shopify Help Center (https://bit.ly/2AWw5VA) to share what issues you're facing. - Victoria, Shopify Support.
Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.
Simple, easy, reliable, flexible.
We've had great interest already in the free downloads we've added to our site.
Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.
I use this app to help me with my digital product.
It randomly flips from us currency to foreign currency when I post the link on my fb page or click on generated link shopify provided. It caused me to lose money because my clients thought my site was not a secure site. Talked to shopify they were not any help.
Thank you for providing your review and letting us know about the issue you've experienced. I'd like to take a closer look at you as this problem does sound odd, and I'll see if I can help. I will send an email to you shortly to touch base with you on this, so please look out for that and get back to me there if you still require assistance. -Victor, Shopify Support
Review / Stars based on my opinion and the store I was trying to create for content creators.
It's alright, I do videography, photography and capture my own audio files. This app does not support and doesn't show much support for audio/ambient/foley artists and videographers. The reason I say that is, one it does not support .wav files as standard and .mov files or prores files.
So those looking to maybe use this platform (Shopify) and this app (Digital Downloads) as a native solution to provide content or assets in uncompressed assets you need to look somewhere else.
Unless you're ok with compressing your files in the form of zipping. But if you want to provide the utmost quality, compressing files is not a solution.
Sadly Shopify is not a platform for creators in this sense.
I'm so sad :(
This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...