Reviews (30,337)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The supplier management system and competitive pricing tools are also highlighted. Its user-friendly interface suits both new and experienced dropshippers, while the responsive customer support and automation features like automatic price and stock updates are key benefits.

March 31, 2024

Great App and Sandy was a huge help with all my questions and had a great answer for every one of them Thanks so much , Art

House Of Maddog LLC
United States
8 months using the app
DSers replied April 2, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 9, 2024

Exceptional Customer Service Experience with Adviser Lily!!!

I recently had the pleasure of interacting with Lily, and I am immensely impressed with the level of service she provided. From the moment our conversation began, Lily demonstrated exceptional patience, attentiveness, and professionalism in addressing my concerns.

Lily's dedication to solving my problem truly made my day, as she went above and beyond to ensure that I felt heard and supported throughout our interaction. Her expertise and willingness to assist were evident, and her friendly demeanor instantly put me at ease.

Thanks to Lily's guidance and assistance, my issue was resolved seamlessly and efficiently. Her commitment to customer satisfaction is truly commendable, and I greatly appreciate the positive impact she had on my experience.

I wholeheartedly recommend Lily to anyone seeking outstanding customer service. Her exemplary approach and valuable assistance are a testament to her dedication to ensuring customer happiness.

Thank you, Lily, for your exceptional support and for making my day brighter!

Five stars all the way - Lily is a star!!

vexico
United States
6 months using the app
DSers replied March 11, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 15, 2024

This time around my experience was much better with the DSers Customer Support. Olivia took the time to find the correct answer to my issue. In a matter of a few minutes, my issue with my account was resolved. Thank you for the great customer service!

My Store
United States
11 months using the app
DSers replied January 17, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 26, 2023

I recently had the pleasure of interacting with Alice from the customer service team, and I must say the experience was outstanding.

Alice went above and beyond to assist me in resolving a challenging issue I was facing. Her professionalism, patience, and dedication to ensuring customer satisfaction truly stood out. She not only listened attentively to my concerns but also provided clear and effective solutions.

What impressed me the most was Alice's commitment to ensuring that I felt valued as a customer. She took the time to explain the steps involved in resolving the issue and ensured that I was comfortable with the process. Her friendly and positive demeanor made the entire interaction a positive one, turning what could have been a frustrating experience into a seamless resolution.

Alice's exemplary customer service skills reflect well on the company she represents. I truly appreciate her efforts and the high standard of service she provided. In an era where exceptional customer service is a rarity, Alice sets a benchmark that others should strive to achieve.

Thank you, Alice, for your outstanding support and commitment to customer satisfaction. Your efforts have not gone unnoticed, and they have certainly left a lasting positive impression on me.

VibeMaster Pro Shrimp
Australia
5 months using the app
DSers replied January 3, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 22, 2024

It's certanly the best app to Dropshipping ever. I had some doubts and I send a message on Facebook and about 5 minutes they answered me. Adele helped me with the sync Dsers > AliExpress. I really recomend this app and if you have any question you can open a live chat and talk with them.

Cancri
Brazil
7 months using the app
DSers replied February 25, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 30, 2024

Awesome platform. I worked with Vivian and she helped me a lot!!!

PUMPBOLIC
Greece
4 months using the app
DSers replied May 5, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 6, 2023

Olivia gave me great support today. I was unable to complete an order. She showed me very quickly and very precisely what I needed to do so that I could complete the order. Once again, thank you very much Olivia for your great support.

Self-Benefit
Switzerland
About 1 year using the app
DSers replied December 7, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 29, 2024

Had a technical issue, was really worried I was gonna lose access until I met the wonderful Jenny who resolved the issue very quickly and had me back in very efficiently

TheGreatStuff
United Kingdom
7 months using the app
DSers replied March 31, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

March 23, 2024

I was struggling to understand about mapping products and spoke to Jenny who was super helpful and very quick to respond! I now understand the process and can map my products with ease :)

LOVE LINK LDN
United Kingdom
4 months using the app
DSers replied March 24, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 24, 2024

DSers has been an absolute game-changer for my dropshipping business on AliExpress. The platform offers a seamless experience, making it incredibly easy to manage orders, track shipments, and streamline the entire fulfillment process.

One of the standout features of DSers is its integration with AliExpress, which allows for swift order placement and automatic tracking updates. This integration has significantly reduced the time and effort required to fulfill orders, ultimately improving efficiency and customer satisfaction.

Moreover, the chat support provided by DSers is exemplary. Whenever I've encountered an issue or had a question, their support team has been quick to respond and incredibly helpful. Their knowledgeable and friendly staff have gone above and beyond to assist me, ensuring that any concerns are promptly addressed and resolved.

Overall, I highly recommend DSers to anyone involved in dropshipping on AliExpress. With its user-friendly interface, seamless integration with AliExpress, and exceptional customer support, DSers has become an indispensable tool for my business.

Thank you!

Digi Drop Store
United Kingdom
About 2 months using the app
DSers replied February 25, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team